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Old Today, 12:57 AM
 
Location: colorado springs, CO
4,169 posts, read 1,872,254 times
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It depends on why I’m calling. If I need to “press 1 to make, change or cancel an appointment”; it’s usually answered by a human. Obviously, if you need to “speak with a nurse”; you leave a message but many offices will start returning calls after 4 pm when the waiting room thins out..

If you press 0 it will usually route to the front desk anyway.
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Old Today, 04:48 AM
 
608 posts, read 371,432 times
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My DR's office made it so you can only make a appt via the internet, I am sure they lost a lot of older patients.
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Old Today, 04:59 AM
 
3,210 posts, read 1,293,677 times
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Quote:
Originally Posted by TFW46 View Post
Yes, my doctor has gone to using an internet portal to make appointments and ask questions. Seldom does his staff ever answer the phone. I can leave a voice-mail message but it usually takes days for the staff to return my call. I get faster responses with the portal and the staff encourages use of the portal over using the phone.
Yes, mine as well. It is like an impossible call center situation if I try to call (and completely worthless), but usually better if I use the portal. The nurse usually calls back in 24 hours.
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