U.S. CitiesCity-Data Forum Index
Go Back   City-Data Forum > General Forums > House
 [Register]
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
View detailed profile (Advanced) or search
site with Google Custom Search

Search Forums  (Advanced)
 
 
Old 11-19-2011, 01:48 AM
 
450 posts, read 4,487,099 times
Reputation: 508

Advertisements

We recently had pre-finished hardwood floors installed profesionally. At the end of installation, the installers put down wood putty to fill in the gaps between some boards that were not fully flush and to cover the nail holes. I'd estimate that they put down this putty over 10% of the floor boards.

The putty does not seem to be drying at all, and it's been several days. We have thoroughly cleaned the floor with Bona floor cleaner, we have Swiffered at least 10 times, we have also hand-cleaned it with paper towels and have wiped up as much surface putty as possible. Additionally, we took a toothpick and removed as much putty as we could from in between the boards.

Despite these efforts, the problem is that when we walk on these new floors in white socks, our socks are still stained orange from the wood putty. Our Swiffer continues to bring up lots of putty bits despite several cleanings already. When we wear white socks and rub the sock along the groove, there are large stains from the putty appearing on the sock. Our carpets are getting stained from this wood putty and we are concerned about our animals ingesting this stuff from walking on the wood floors as well.

Will this wood putty ever dry? Our installer said it would take a few days for the putty to dry, however, it's been a few days and it is not dry. Additionally, some research online has shown that wood putty does not ever fully dry. Is this true? Did our installer ruin our wood floors?

And is wood putty normal protocol for pre-finished wood floors?

Is there anything we can do? We spent a lot of money for these floors, and are frustrated by this problem.
Quick reply to this message

 
Old 11-19-2011, 02:17 AM
 
Location: Florida
20,748 posts, read 20,729,384 times
Reputation: 24744
What have the installers told you?
Quick reply to this message
 
Old 11-19-2011, 05:09 AM
 
450 posts, read 4,487,099 times
Reputation: 508
Right now they have only said "it takes a few days to dry." I'm skeptical. I haven't had them come back to take a look yet.
Quick reply to this message
 
Old 11-19-2011, 11:20 AM
 
Location: Seaford, Delaware
3,479 posts, read 17,615,043 times
Reputation: 2656
If you installed a new floor there should be no need for wood putty or filler for gaps. There should be no gaps. If it's an old house adjustments can be made when laying the floor to allow for uneven rooms or unlevel floors( to an extent).
You got a poor job if there is that mcuh putty on a new floor. Get your money back and take up the floor. Get it done right.
Quick reply to this message
 
Old 11-19-2011, 11:36 AM
 
Location: Lexington, SC
4,281 posts, read 10,967,990 times
Reputation: 3721
I do not get the massive amounts (you imply) of putty used. My last two hardwood floors (granted glued to concrete base) had no/zero/nada putty used.
Quick reply to this message
 
Old 11-19-2011, 12:13 PM
 
40,826 posts, read 42,222,749 times
Reputation: 17093
Pictures would help a lot.

These are tongue and groove? There might be some odd circumstances where you might run into minor issues and have gaps or need to nail but by your description they nailed the whole floor from the exposed surface? Tongue and groove is nailed down inside the seam which both hides the nail and will prevent gapping.



Quote:
Originally Posted by Bass101 View Post

Will this wood putty ever dry? Our installer said it would take a few days for the putty to dry, however, it's been a few days and it is not dry. Additionally, some research online has shown that wood putty does not ever fully dry. Is this true? Did our installer ruin our wood floors?
Depends on the type of [putty but if it hasn't dried by now it's most likely oil based and won't dry.
Quick reply to this message
 
Old 11-19-2011, 03:37 PM
 
450 posts, read 4,487,099 times
Reputation: 508
Quote:
Originally Posted by thecoalman View Post
Pictures would help a lot.

These are tongue and groove? There might be some odd circumstances where you might run into minor issues and have gaps or need to nail but by your description they nailed the whole floor from the exposed surface? Tongue and groove is nailed down inside the seam which both hides the nail and will prevent gapping.





Depends on the type of [putty but if it hasn't dried by now it's most likely oil based and won't dry.
It is oil based putty, that I know for sure.

Now that we've cleaned the floors you really can't see the putty unless you look very very closely. However, the putty is still showing up on the socks. The gaps between some of the boards (that required the putty) are very miniscule. However, I guess the installer wanted the look to be seamless, therefore they used the putty.
Quick reply to this message
 
Old 11-19-2011, 08:47 PM
 
Location: Texas
5,684 posts, read 13,674,719 times
Reputation: 10894
Assuming you know the brand of flooring they put down, I'd check at the makers website for installation instructions and compare that to what you received. I've never heard of a prefinished flooring that wasn't blind nailed and zero putty is required and no nail holes can be seen to putty.
Quick reply to this message
 
Old 11-21-2011, 09:47 PM
 
4,919 posts, read 20,255,533 times
Reputation: 6229
How soon after the putty was applied did you ue the Bona on it? Until the putty is completely dry and cured, you should not be using Bona or any other chemical liquid on the putty as it can prevent proper drying or even interact with the putty and prevent it from drying.
Quick reply to this message
 
Old 11-22-2011, 05:27 AM
 
Location: Charleston, SC
5,615 posts, read 13,052,631 times
Reputation: 2539
Ummm yeah, not familiar with the need for wood putty on a new flooring install. Sounds like the people that did it have no idea what they were doing.
Quick reply to this message
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.

Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.


 
Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply
Message:
Over $104,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > General Forums > House
Similar Threads
Follow City-Data.com founder on our Forum or

All times are GMT -6.

© 2005-2020, Advameg, Inc. · Please obey Forum Rules · Terms of Use and Privacy Policy · Bug Bounty

City-Data.com - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35 - Top