Quote:
Originally Posted by dakota1820
Hey everyone so our natural gas company is as crooked as they come. Denying payments saying confirmation numbers don't exist ect. My bill for them was 70-90 a month. Only think on natural gas is the heater. Well the bill every month in the winter is 75-90 and the electric goes from 165 to 140 or so in the winter. My question is I think I can heat my 1200sf home with 4 radiator heaters would this be ok? All opinions are appreciated.
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Rather than spend more on another heating source, try to figure out how to resolve the matter of the company not applying your payments.
When you call to make a payment, do you talk to a real person? If so, get his/her name every time. Repeat the confirmation number to that person.
If you don't talk to a real person, jot down the date and time of your payment along with the confirmation number.
Paying over the phone and getting a confirmation number leads me to think you are paying with a debit or credit card. The payment should be showing up on your statement of that debit/credit card account. That in itself is proof of payment.
Contact your governmental agency that deals with utility businesses.
If you pay with a money order, there may be a toll-free number on the money orders that you can call to see if they were cashed. (Maybe. I don't know this for a fact.) The money orders have numbers (just as checks do), so write down the money order number as well as the phone number. If there is a problem with the bill, you can probably get some answers with these numbers.
And lastly, IF you are using checks or money orders, fill them out in ink. When I worked at a collection agency, I was shocked that people filled out these (legal documents) with a pencil . . .