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Old 09-26-2017, 03:51 PM
 
66 posts, read 53,130 times
Reputation: 53

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This is so frustrating.
I got my tax refund and an app charged me money on my account without authorization.
So I set up a dispute with H&R blocks emerald card service and WAITED 3 and a half month for them to finally finish an investigation.
The merchant never replied and i won the case.
So I finally got my funds back and it wasn't the full amount. Even though all of the charges were by the same merchant, some of the transaction were denied.
So i called in today and got transferred back and forth 7 times between the same 2 department all refusing to be responsible for handling disputes.
This is not the first time I've called them and got run around and different stories about the case.
I JUST WANT MY MONEY OUT AND DONE but they are NOT letting me.
It is so frustrating, I just want my tax refund money back and they have been killing me the last 3 month with this type of customer service.
Now I know that I will never get all of my money back, how do I file a consumer report against H&R Block...
I AM SO FRUSTRATED TO THE POINT WHERE I WANT TO GO IN THE STORE AND ASK FOR A SUPERVISOR AND DEMAND HELP RIGHT AWAY.

Someone please help.
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