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Old 11-12-2013, 12:29 PM
 
769 posts, read 597,203 times
Reputation: 349

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Does anyone have any personal experience with WOW's Cable internet in this area? Is is reliable?
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Old 11-13-2013, 03:00 PM
 
85 posts, read 78,275 times
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It could be reliable and it may be fast. Read their DISCLAIMER very closely. Next time I see you I will give you UP TO a billion dollars... Then I give you a dime.

From my experience, knology and comcast are about the same with a slight edge to Comcast. Keep in mind the Madison area will be slower because of poorly planned infrastructure. Think of the fiber pipes as you do the roads in Madison... Too many folks too fast.
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Old 11-13-2013, 05:41 PM
 
55 posts, read 106,532 times
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We used them for a month...and got rid of them. Lies Lies Lies. The door to door sales guy said our bill would be a certain amount and then started charging us a much higher price. Then they "claim" we asked to upgrade, which we did not. The guy who came to our door flat out lied to us. Then they "offered" to pick up our cable boxes (wow, how nice) and then charged us $40 to do so. We still have internet through them and it is slow and sometimes disconnecting us. I would warn anyone considering getting their service to have all details in writing.
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Old 11-14-2013, 01:04 PM
 
769 posts, read 597,203 times
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I'm just curious about around that particular intersection. I am looking at cable internet and it will undoubtedly come from one of three neighborhoods that surround the location at Gooch and Balch. I have WOW at home and it's steady for the most part. I live on the other side of 72 in between Old RR Bed and Sam Thomas. I am just not too sure of the stability in the are I am looking at.
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Old 11-14-2013, 02:11 PM
 
394 posts, read 523,885 times
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Wow internet is fine near Gooch and Wall-Triana. Some times the TV goes all Max Headroom but that's pretty rare.
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Old 12-10-2013, 01:03 PM
 
Location: Madison city, alabama
254 posts, read 310,530 times
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Quote:
Originally Posted by lmlitz View Post
We used them for a month...and got rid of them. Lies Lies Lies. The door to door sales guy said our bill would be a certain amount and then started charging us a much higher price. Then they "claim" we asked to upgrade, which we did not. The guy who came to our door flat out lied to us. Then they "offered" to pick up our cable boxes (wow, how nice) and then charged us $40 to do so. We still have internet through them and it is slow and sometimes disconnecting us. I would warn anyone considering getting their service to have all details in writing.
We have WoW and we have been with knowledge for five years here in Madison,we went to the office and spoke to them and did get everything in writing and the service is spotty and we loose internet two or three times a day for some reason, they say it is because we have a router and it needs replaced and I am going to do so. I have paid the price I was quoted and am satisfied in that fact. I live on the end of Gillespie connected to balch and I have seen so many dishes going up then a few months later they are switching back to regular cable. I am sorry you have had so much trouble. I wish they would upgrade there services without raising our prices thou.
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Old 12-10-2013, 01:24 PM
 
20 posts, read 13,645 times
Reputation: 10
Quote:
Originally Posted by RegaeBusRider View Post
It could be reliable and it may be fast. Read their DISCLAIMER very closely. Next time I see you I will give you UP TO a billion dollars... Then I give you a dime.

From my experience, knology and comcast are about the same with a slight edge to Comcast. Keep in mind the Madison area will be slower because of poorly planned infrastructure. Think of the fiber pipes as you do the roads in Madison... Too many folks too fast.
This is sooo true. As my area built up, internet speeds have dropped. especially during prime time.
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Old 12-10-2013, 02:48 PM
 
20 posts, read 13,645 times
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Disregard. My IT guy told me that is a coincidence.
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Old 12-11-2013, 09:38 PM
 
804 posts, read 765,733 times
Reputation: 504
Quote:
Originally Posted by lmlitz View Post
We used them for a month...and got rid of them. Lies Lies Lies. The door to door sales guy said our bill would be a certain amount and then started charging us a much higher price. Then they "claim" we asked to upgrade, which we did not. The guy who came to our door flat out lied to us. Then they "offered" to pick up our cable boxes (wow, how nice) and then charged us $40 to do so. We still have internet through them and it is slow and sometimes disconnecting us. I would warn anyone considering getting their service to have all details in writing.
Last December a door to door sales guy from Comcast came by and talked me into upgrading our service. He wrote up a work order on the spot and gave us a copy. We got what was promised for the price he said. There were a few extra charges in the bill but I expected that. The special we got was for 12 months.

Did your door to door sales guy write everything down and give you a copy before he left? There should have been no dispute if he had.

I am not surprised that WOW charged you to pick up your cable boxes. Comcast would have done the same thing. After all it was a service call wasn't it? I think the minimum charge for a Comcast service call is something like $35.
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Old 12-12-2013, 10:57 AM
 
4 posts, read 3,732 times
Reputation: 11
Good advice. I learned the hard way that upgrading my device and service does not necessarily increase speed.
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