Calls about food stamp applications are handled in Florida, but questions after a person receives the card are handled at four call centers, two in the United States and two in India. Legislators said the call center jobs should be handled by people in Florida, or at least by centers in the United States.
"I'm concerned that at the end of the day we're using taxpayer money to use a call center outside of Florida, outside of the United States," said State Rep. Julio Robaina, R- Miami. "Our money needs to stay within our state and within our country."
Florida isn't the only state to use JPMorgan to handle its food stamp benefits administration; Spann said JPMorgan uses a Tampa-based center to run food stamp programs for a total of 28 states.
Legislators question India call center for food stamps -- South Florida Sun-Sentinel.com
Wow, just wow . . .