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Old 03-30-2012, 10:35 AM
 
Location: Cincinnati tri-state area
75 posts, read 13,083 times
Reputation: 53
Quote:
Originally Posted by Southside Shrek View Post
The reconditioned phone arrived from Texas and I cannot figure out how to transfer the address book and messages still inside my old defective phone. I may have to bring it to another AT&T dealer to see if they can transfer and then erase that data in the phone’s internal memory. It seems as if AT&T is not interested in erasing a customer's personal info and data in a defective phone's internal memory.
If you still have your defective phone, you can transfer the SIM card from it to your “new” reconditioned phone. That’s where your address book and messages are probably stored. If your defective phone happens to have an M5 card (for additional storage, multimedia), you can transfer it too. By transferring your SIM card, you will not only transfer your information, but also secure your defective phone.

BTW, all cell phone companies operate the same. They discount phones by locking customers into carefully worded service contracts. I have AT&T too, only because its towers transmit best to my house.
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Old 03-30-2012, 10:40 AM
 
2,152 posts, read 6,665,054 times
Reputation: 635
Quote:
Originally Posted by Gibaschitz View Post
If you still have your defective phone, you can transfer the SIM card from it to your “new” reconditioned phone. That’s where your address book and messages are probably stored. If your defective phone happens to have an M5 card (for additional storage, multimedia), you can transfer it too. By transferring your SIM card, you will not only transfer your information, but also secure your defective phone.

BTW, all cell phone companies operate the same. They discount phones by locking customers into carefully worded service contracts. I have AT&T too, only because its towers transmit best to my house.
I checked and my address book along with other personal info are not on the SIM card that I put into the replacement phone. That info has to be inside internal memory in the defective phone. Need a special cable to make the transfer. Oh the joy of dealing with AT&T!

Last edited by Southside Shrek; 03-30-2012 at 10:46 AM.. Reason: typo
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Old 03-30-2012, 10:53 AM
 
55 posts, read 43,534 times
Reputation: 30
Did you try blue tooth transfer
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Old 03-30-2012, 10:53 AM
 
Location: Cincinnati tri-state area
75 posts, read 13,083 times
Reputation: 53
Quote:
Originally Posted by Southside Shrek View Post
I checked and my address book along with other personal info is not on the SIM card that I put into the replacement phone. That info has to be inside internal memory in the defective phone.
I’m not sure what you mean by “internal memory.” Possibly the battery, but probably not. More likely an M5 card, or if none your defective phone may have lost your address book and other personal info, but I certainly hope not.
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Old 03-30-2012, 11:01 AM
 
2,152 posts, read 6,665,054 times
Reputation: 635
Quote:
Originally Posted by House23 View Post
Did you try blue tooth transfer
Thanks for the suggestion. Will try that.
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Old 03-30-2012, 11:03 AM
 
2,152 posts, read 6,665,054 times
Reputation: 635
Quote:
Originally Posted by Gibaschitz View Post
I’m not sure what you mean by “internal memory.” Possibly the battery, but probably not. More likely an M5 card, or if none your defective phone may have lost your address book and other personal info, but I certainly hope not.
The AT&T gal at Best Buy says the Pantech Burst Smartphone does have an internal memory beyond the SIM Card. That phone did not come with an SD card. AT&T was too cheap to provide one in its purported $700+ Pantech Smartphone.

I called AT&T's Customer Service yesterday to ask them the retail price of that Pantech Burst Smartphone and they would not tell me. Guess that is AT&T proprietary info. AT&T will only let a customer know in the event the phone gets lost or destroyed. Then it invents an artificially high value.

Last edited by Southside Shrek; 03-30-2012 at 11:47 AM.. Reason: add
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Old 03-30-2012, 11:40 AM
 
3,902 posts, read 2,759,334 times
Reputation: 5829
I am without my HTC EVO this week because I had to send it in for repair. I bought it at Radio Shack because they have a better insurance plan than Sprint. With Sprint, the insurance was around $9 per month added to the bill, plus a $250 "co-pay" if it ever had to be repaired or replaced, AND they replace with a refurbished phone, not even guaranteed to be the same as the one you purchased.

Radio Shack's insurance is much better: It costs $100 for two years and includes 2 free battery replacements. Batteries are $50 each, so really it is a good deal. No co-pay, either, the only problem is that you are without your phone for the week when you send in your old one to get your replacement.

I had my EVO for about 1 1/2 years, and it stopped working. All I had to do was call Radio Shack and they delivered a prepaid box overnight to send the phone back in. They even cover normal wear and tear, dropping, etc.
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Old 03-31-2012, 03:41 PM
 
2,152 posts, read 6,665,054 times
Reputation: 635
Quote:
Originally Posted by Gibaschitz View Post
I’m not sure what you mean by “internal memory.” Possibly the battery, but probably not. More likely an M5 card, or if none your defective phone may have lost your address book and other personal info, but I certainly hope not.
I verified that the phone does have an 'internal memory' beyond the SIM Card. Its internal memory is 12+ GBs and that is a bunch. The SIM card only has a tiny memory of approx. 2 MB. Since the screen does not work there is no way to retrieve what is inside its 'internal memory.' I cannot elecrocute the phone to wipe out its internal memory because dear old AT&T would probably charge me $700 to $800 even though it is only a lousy $300+ phone.

Last edited by Southside Shrek; 03-31-2012 at 03:48 PM.. Reason: typo
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Old 04-01-2012, 05:59 AM
 
Location: Earth
2,188 posts, read 1,199,930 times
Reputation: 943
Quote:
Originally Posted by Southside Shrek View Post
Avoid going to AT&T for anything!
Never trust AT&T. If they had there way they would like to see Verizon, Comcast and DISH go out of business so they can control everything.
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Old 04-02-2012, 08:51 AM
vzx
 
16 posts, read 14,467 times
Reputation: 16
I feel bad for you. Next time never buy a crappy warranty contract with any wireless service provider. I'm sure there are complaint forums about verizon or sprint customers too. My best advice to you is go with SquareTrade warranties. They are an online company, quick estimates, provide accidental damage handling, have minimum co-pay ($50 for iPhone) and prices are reasonable (sometimes even less than the wireless companies themselves).

Read online and you will see that squaretrade has good reviews everywhere.
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