Quote:
Originally Posted by HIF
A S & S opened close by a year ago. We were disappointed when we went the first time- greasy burgers, poor service...but figured that they were new. One year later, the place is filthy- you could tell that the floors hadn't been properly cleaned since they opened- the crud all built up around the booths and baseboard areas, the formica booths were dirty- not the table tops, but the sides of the booths- they hadn't been wiped down in ages.
The last time we went, it was obvious that several staff members were stoned- and I don't mean on pot. They have a couple of their friends "hanging out" at the counter. Waited forty minutes for a milkshake and there were only two other parties dining in and no long line at the drive-through.
It's a shame. My kids and I always ate S & S at when traveling and we were excited to have one close to home, but don't go there any more. When a year-old burger place in an area where families eat out often is empty at 6pm on a week night, there is a problem.
Cleanliness and good service don't cost any more. It's all a reflection of management's priorities. If S & S would improve customer service and have a clean facility (spelled- hire good managers), they might have a chance. But they will have to do a bit of courting to get families to return in my area.
Oh...and give us back the lime freeze!
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I assume you are talking about Jacksonville FLA? Anyway the one in Brownsburg went that way. I went in and they were not crowded. I was with my family and I waited at the sign for a 'wait to be seated'. So we waited, 10 minutes went by and I decided to grab one of the many vacant booths. At that time the waitress finally acknowledges me and says "sir, wait to be seated". Meanwhile some high school kids just slide on in and grab some open tables. I ask, "What about them? Did they call ahead?" Needless to say I will never return to that place. They could give away those burgers for all I care. Their service is horrible. And the ironic thing is they cater to these kids that order fries and a water and here I am with a family that will likely spend $30-40. I can't complain about their food, I like their fries, but their service is atrocious.
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02-15-2008, 11:15 AM
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