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I have been locked out of my yahoo email account. I don't use it for much other than junk stuff, but I do have a few things going there that are important.
I have been desperately trying to get support. I found a number that was supposedly for support, but when I called it, the person said that something was compromised on my computer and he needed access to my computer to see what the problem is. I said no way. I think it was some shady place that advertised as yahoo, but only to gain access to your computer. The number was 800-947-3145.
I called the Sunnyvale number and could not get through to a person no matter which option that I selected. When I try to go through the online help, because someone has changed the answer to my security question, I cannot access help because my answer is incorrect.
I am extremely frustrated. I need access only one more time to get any important information and then, never use yahoo again. I set up a gmail account, but I am wondering if that is any more secure??
Can anyone help me with getting customer service at yahoo? What should I do in the future for email so that this does not happen again?
Clicking that link leads you to a page with a button in the lower-right corner that says "Get Help."
Clicking that button takes you to a form that enables you to submit your issue and have it routed to Yahoos who can help. You'll undoubtedly have to verify your ownership of the account somehow, but this should get you on the right track to the people who can help.
Clicking that link leads you to a page with a button in the lower-right corner that says "Get Help."
Clicking that button takes you to a form that enables you to submit your issue and have it routed to Yahoos who can help. You'll undoubtedly have to verify your ownership of the account somehow, but this should get you on the right track to the people who can help.
Thanks, Bo. I finally was able to get someone by being very obnoxious on their facebook page, but I am still having problems. I'll try what you said.
What email service is better? I read here that some of you do not deal with Yahoo! at all.
Take your pick, almost all of them are better, Gmail is usually highly recommended and gets my vote.
Yahoo has been hacked a number of times in the last year or two, most recently in January.
If it is the case with something being compromised in your computer, and not in Yahoo email, then just try accessing your email on another computer.
If you have a problem where you forgot your password or your ID, go to the Yahoo login page and click down below where it says "I can't access my account."
Both GMail and Yahoo make it difficult for the average person to get help. Yahoo is far worse though, as you can see in this thread. Gmail has improved a little bit since the last time I needed help and couldn't find it, but Yahoo hasn't improved much at all. Is it any wonder that so many prefer GMail? I use both, but the Yahoo account I have is not for the important stuff.
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