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Old 08-23-2014, 06:05 PM
 
Location: Southern California
12,435 posts, read 10,896,002 times
Reputation: 34143

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I used to love Yelp and use it frequently to find restaurants and other shops in the area. Now I absolutely despise it for the following reasons:

1. I'm sure you've all heard of Yelp's questionable business practices and how they contact companies with poor reviews and agree to remove them if you sign up for some kind of service with them (at a cost of course). So pay to remove negative reviews.

2. Most negative reviews I post are filtered. They still show up but they are hard to find and don't count toward the stores rating. I never use weird punctuation or lots of exclamation points. I'm quick and to the point and present my negative experiences. I don't cuss or personally call people out. I'm guessing these companies pay to have the negative reviews removed.

3. The searching in Yelp is laughable. When you start typing in the search bar it makes suggestions for you. It NEVER EVER EVER suggests what I want. You'd think when you type Starb it would auto populate Starbucks right? Nope, it suggests stupid variations that don't bring up all the Starbucks in the search results. I got things like Starbucks Cafe and Food, Starbucks Coffee and Tasty Treats, Starbucks Incorporated Coffee, Starbucks Coffee House but no simple Starbucks was suggested. The same for something like McDonalds. It suggests everything except the word Mcdonald's.

The only thing Yelp is good for is finding what you are near. It is useless for reviews and it will always make you type the exact full spelling of what you are looking for. I wish there was a nice alternative to Yelp that didn't filter results and didn't allow people to pay for removal of negative reviews.

That's my rant for the day. Anyone else despise Yelp?
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Old 08-23-2014, 06:08 PM
Status: "Enjoying life..." (set 9 days ago)
 
Location: San Antonio/Houston/Tricity
39,875 posts, read 57,694,079 times
Reputation: 93720
There is no need to hate... anything. Just don't use it.
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Old 08-23-2014, 06:12 PM
 
Location: Southern California
12,435 posts, read 10,896,002 times
Reputation: 34143
Quote:
Originally Posted by elnina View Post
There is no need to hate... anything. Just don't use it.
Oh give me a break. You don't see anything wrong with small businesses that can be destroyed because the owners don't want to pay to remove possibly fake negative reviews that the competitors posted?

Last edited by elnina; 08-23-2014 at 06:25 PM..
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Old 08-23-2014, 06:19 PM
Status: "Enjoying life..." (set 9 days ago)
 
Location: San Antonio/Houston/Tricity
39,875 posts, read 57,694,079 times
Reputation: 93720
There is almost no way to control that. How would they REALLY KNOW when a bad review is fake, or when posted by competitor, or not by unsatisfied customers?
Are you saying that every bad review is fake? Should we only post good reviews?
I posted several bad reviews (when justified) on Yelp, and no one, never contacted me about it, and they are all still there. I would be really mad, if someone would try to remove them.
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Old 08-23-2014, 07:29 PM
 
Location: San Diego CA
5,424 posts, read 3,623,244 times
Reputation: 8810
My personal experience with Yelp has been positive. I posted some rather mild complaints about a certain restaurant. The restaurant manager messaged me and apologized. He also sent a $50.00 gift certificate.
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Old 08-23-2014, 07:48 PM
Status: "Enjoying life..." (set 9 days ago)
 
Location: San Antonio/Houston/Tricity
39,875 posts, read 57,694,079 times
Reputation: 93720
I try to use common sense when reading any reviews. Look for the number of reviews, then eliminate those extremely great and extremely bad. If this is about food, many times it's about a personal taste. I noticed often that what others were raving about, I found just mediocre. I make my own judgment - if the food is great but bad service, I will still go, but not so much if people are complementing interior and service, but not the food.
If the complaints are about merchandise or service - I try to check how the company resolved it.

There are several places (and growing) that advertise free food, drink or other freebies after you write a positive review on Yelp, or FB - that's unethical in my opinion.

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Old 08-23-2014, 07:57 PM
 
Location: I am right here.
4,929 posts, read 4,213,054 times
Reputation: 15621
I have posted several bad reviews for different establishments. Those reviews are still there. I've never been contacted. I have also posted several good reviews for other establishments! Haven't been contacted about those either.

When I type in "Starb" in the search, the first result is "Starbucks Coffee Shop". That's pretty accurate!
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Old 08-23-2014, 10:42 PM
 
Location: Coos Bay, Oregon
7,139 posts, read 9,055,647 times
Reputation: 7748
Quote:
Originally Posted by Mr_Geek View Post
I used to love Yelp and use it frequently to find restaurants and other shops in the area. Now I absolutely despise it for the following reasons:

1. I'm sure you've all heard of Yelp's questionable business practices and how they contact companies with poor reviews and agree to remove them if you sign up for some kind of service with them (at a cost of course). So pay to remove negative reviews.

2. Most negative reviews I post are filtered. They still show up but they are hard to find and don't count toward the stores rating. I never use weird punctuation or lots of exclamation points. I'm quick and to the point and present my negative experiences. I don't cuss or personally call people out. I'm guessing these companies pay to have the negative reviews removed.

3. The searching in Yelp is laughable. When you start typing in the search bar it makes suggestions for you. It NEVER EVER EVER suggests what I want. You'd think when you type Starb it would auto populate Starbucks right? Nope, it suggests stupid variations that don't bring up all the Starbucks in the search results. I got things like Starbucks Cafe and Food, Starbucks Coffee and Tasty Treats, Starbucks Incorporated Coffee, Starbucks Coffee House but no simple Starbucks was suggested. The same for something like McDonalds. It suggests everything except the word Mcdonald's.

The only thing Yelp is good for is finding what you are near. It is useless for reviews and it will always make you type the exact full spelling of what you are looking for. I wish there was a nice alternative to Yelp that didn't filter results and didn't allow people to pay for removal of negative reviews.

That's my rant for the day. Anyone else despise Yelp?
It's OK. I find it pretty useful. But I always switch from "Yelp Sort" to "Date". That way I get the most recent reviews, rather then just getting the ones Yelp wants me to see.
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Old 08-24-2014, 12:31 AM
 
15,924 posts, read 17,648,084 times
Reputation: 7645
Have posted reviews on Yelp in a few cities and never once:

~ Have I been contacted by anyone

~ Ever had my reviews redacted or removed

As another person posted, you don't like something?

You do the American thing and take your business elsewhere...
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Old 08-26-2014, 04:08 AM
 
Location: USA
199 posts, read 225,281 times
Reputation: 107
Quote:
Originally Posted by elnina View Post
I try to use common sense when reading any reviews. Look for the number of reviews, then eliminate those extremely great and extremely bad. If this is about food, many times it's about a personal taste. I noticed often that what others were raving about, I found just mediocre. I make my own judgment - if the food is great but bad service, I will still go, but not so much if people are complementing interior and service, but not the food.
If the complaints are about merchandise or service - I try to check how the company resolved it.

There are several places (and growing) that advertise free food, drink or other freebies after you write a positive review on Yelp, or FB - that's unethical in my opinion.
I completely agree with your outlook on this:
"There are several places (and growing) that advertise free food, drink or other freebies after you write a positive review on Yelp, or FB - that's unethical in my opinion."

There is incentive to post positive so people are going to post a good review just to get the freebies. It should be they get the freebies with any review, good or bad.
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