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Old 04-09-2016, 03:55 PM
 
11,076 posts, read 13,099,829 times
Reputation: 4190

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My mom has a yahoo email account that I help her with. Yesterday I tried logging in and put in a completely wrong password, one for another login of mine. After that, it would not log in even with the correct password.

It mentioned something about deleting cache. I went to the internet options for Explorer and it was already set to delete everything upon exit. I've tried rebooting. I tried loading Firefox instead and it gives me the same exact message.

I could log in through my mobile phone. I tried it for the first time today. So I know that the password I'm trying is correct. But it only works on my phone.

Is there something I can do? I feel like I need to delete cache, cookies, etc. Something like that. But I'm just not sure what.

Thanks for any suggestions.
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Old 04-09-2016, 04:16 PM
 
11,076 posts, read 13,099,829 times
Reputation: 4190
I should add that it was originally an ATT email account. But now ATT directs me to yahoo to login. It's been like this for about a year, working normally.
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Old 04-09-2016, 09:42 PM
 
Location: OH>IL>CO>CT
5,414 posts, read 8,775,035 times
Reputation: 7518
Others are having same problem

Yahoo Mail down? Current status and problems | Down Detector

"9 April: Problems at Yahoo Mail
Yahoo Mail is having issues since 5:44 PM EDT"
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Old 04-09-2016, 11:54 PM
 
11,076 posts, read 13,099,829 times
Reputation: 4190
Quote:
Originally Posted by reed303 View Post
Others are having same problem

Yahoo Mail down? Current status and problems | Down Detector

"9 April: Problems at Yahoo Mail
Yahoo Mail is having issues since 5:44 PM EDT"
Thanks, I've never heard of Down Detector. Interesting problem. I've never heard of something like this.
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Old 04-10-2016, 09:42 AM
 
11,076 posts, read 13,099,829 times
Reputation: 4190
It's interesting that some users are reporting the exact opposite problem as mine. It makes me wonder if someone is trying to get statistics on how many different platforms that average users utilize. (mobile phone, PC, laptop)
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