Adding Internet Service To Basic Cable Paid By Condo

[ccm123]

The experience you see on your T-Mobile Home Internet service is definitely dependent on the quality and strength of the signals from your local T-Mobile cellular towers.

When we got our service in June, 2021, the service worked decently. I self installed it. I noticed a little video buffering a few times during the day and called T-Mobile. I got on a call with one of their engineers, who had me perform some “tuning” and “adjustments” to the 5G gateway, and I started to see much better performance.

It seems that proper orientation of the gateway is very important. One of the changes that they had me do, was to reposition my gateway towards a window and face the gateway directionally towards a 5G tower. The signal strength observed was much stronger after this change.

The service has been very robust & reliable so far. My spouse and I use it to work from home, steam HD video, perform large file downloads, Zoom, Google Meet, web surfing, etc.

We have several devices connected (tablets, PC’s, a TV) simultaneously.

Originally Posted by mitchmiller9

Thanks all for the info. I'm in Las Vegas and the condo is in Philadelphia. I wanted to turn on internet so it would be active when I arrived. Perhaps the owner might know how to go about doing it, but I doubt it since she was an investor and never lived in the unit.

When I go to XFinity's website to request adding internet, a message comes up that says that I already have service provided by my HOA. So I did the online chat and that's where the rep stated I would sacrifice the basic cable provided by the HOA if I wanted to add internet. That's consistent with what Futuremauian said, so I'll take that to be the case. Just wanted to be sure the agent wasn't somehow trying to scam me.

Per 5G home internet, TMobile's works great at my Las Vegas location. I posted in the Philadelphia forum and one person said they had it and it sucked. That sounds really suspicious because TMobile has a free trial period, so if it sucks, you cancel it for no charge. I do know that the quality of service can really vary. Given I will be living in a very high density area of Philadelphia (center city), I'm not sure how well it might work. Perhaps I'll give it a try and order the service so the modem arrives a couple days after I do. Since my cable modem is not on XFinity's compatible modem list, I guess that makes sense... and TMobile is $15 cheaper per month.

[Futuremauian]

Originally Posted by mitchmiller9

Thanks all for the info. I'm in Las Vegas and the condo is in Philadelphia. I wanted to turn on internet so it would be active when I arrived. Perhaps the owner might know how to go about doing it, but I doubt it since she was an investor and never lived in the unit.

When I go to XFinity's website to request adding internet, a message comes up that says that I already have service provided by my HOA. So I did the online chat and that's where the rep stated I would sacrifice the basic cable provided by the HOA if I wanted to add internet. That's consistent with what Futuremauian said, so I'll take that to be the case. Just wanted to be sure the agent wasn't somehow trying to scam me.

I guess I didn't explain my situation well-enough. When I added internet, I didn't lose the included basic cable. I would have lost basic cable only if I had upgraded my TV service to include movie channels or sports packages.

I have been told that HOAs added basic cable decades ago to prevent people from putting satellite dishes on the balconies at condos.

Best of luck with your HOA!