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Old 08-22-2009, 12:13 AM
 
Location: Bay Area, CA
29,038 posts, read 45,640,030 times
Reputation: 20476

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I just switched from DSL to Comcast Cable internet, and can't seem to get my wireless connection going. The direct ethernet connection works fine, but my wi-fi router seems stuck on the old connection... it keeps saying "local only," and the lights blink when I connect it to the new modem. I'm using a Netgear router and RCA Comcast modem, on an HP Pavilion laptop. Any suggestions?? I'm going to call tech support, but they weren't much help the last time I tried.
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Old 08-22-2009, 01:49 AM
 
Location: Portland, OR
9,640 posts, read 10,040,120 times
Reputation: 9308
The Cable Modem from Comcast does not have a router built in? The 'direct' connection you speak of, that would be the Internet out from the Comcast modem? Does the Netgear router have any 'wired' connections? If so do they work? Does the Netgear have some kind of hard reset button?

H
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Old 08-22-2009, 02:27 AM
 
Location: Bay Area, CA
29,038 posts, read 45,640,030 times
Reputation: 20476
My wired connection is working fine, both with and without using the router... I'm just trying to get the wireless to work. And yes, by "direct connection" I mean from the Comcast modem to my computer - sorry, I don't know all the technical lingo.
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Old 08-22-2009, 10:33 AM
 
Location: Portland, OR
9,640 posts, read 10,040,120 times
Reputation: 9308
We are actually getting somewhere, believe it or not. That is how troubleshooting works. However, you have established that your router does work when connected to the cable modem. Good. As you may know, to access the wireless portion you have to go through the browser based control software. If you put your router on the cable modem and use one of the wired outputs to connect to your laptop the url (web address) 198.162.1.1 entered on the address line of your browser will usually take you to the router control software. This maybe enough to jog your memory if you did this before. If you never changed the factory default admin in both the username and password fields will get you in. First thing I would do is find some kind of "factory default" setting or at least remove any security, etc. settings. If your wireless can then work you can see where they might have gone wrong.

H
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Old 08-24-2009, 06:13 AM
 
10,756 posts, read 18,025,790 times
Reputation: 10249
Find the manual for your router and find out how to do a hard reset and start over, get it working with no wireless encryption, then set that once you can connect.
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Old 08-26-2009, 01:11 PM
 
3,000 posts, read 3,133,144 times
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Try the other posters' ideas first.

Keep in mind if you see something like this happens again, consider doing an IP release on the router. Depending on your settings, you might be limiting the number of devices (wireless or wired) to a certain number. It is possible that all those devices might still think they are a certain IP when the router no longer recognizes them. This would create a kind of deadlock. Power cycling the router and/or power cycling the devices could fix it.
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