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Old 04-09-2010, 06:47 AM
 
79 posts, read 138,511 times
Reputation: 89

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Hi, I was just wonder if anyone could help me out with this. I installed an hp printer last night and now my computer won't connect to the internet. It seems like it rerouted my internet connection. Am I the only one who has ever had this problem and is this an easy fix? Thank you for any help.
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Old 04-09-2010, 08:29 AM
 
Location: N.W. Austin.
803 posts, read 2,629,661 times
Reputation: 547
How is the printer installed/connected? With parallel/USB cables or ethernet/wirelessly through a router? If you turn off the printer or unplug the cables does your PC connect? If not, did you check under the FILE TAB of your browser to see if it's set to WORK OFFLINE?
About the only way I can think of that your situation would happen is if the printer has a static IP address that conflicts with the one assigned to your PC and even then, there should be a pop up message box that says that conflict exists.
Does the printer print?
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Old 04-09-2010, 08:55 AM
 
79 posts, read 138,511 times
Reputation: 89
The computer is connected through a dsl router. Funny thing about setting the printer up was I have three different USB cables and none of them fit so actually I am not sure if the printer will print other than the test page it prints when you first set it up. When I look at the internet connection it looks like it is trying to connect through the hp printer network or something to that effect. I am at work right now so I cannot remember what the exact wording was when I was trying to get it to connect. Thanks for your help.
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Old 04-09-2010, 09:30 AM
 
Location: N.W. Austin.
803 posts, read 2,629,661 times
Reputation: 547
Quote:
...Funny thing about setting the printer up was I have three different USB cables and none of them fit so actually I am not sure if the printer will print...
So, how is the printer connected? Directly to the PC or through the router?
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Old 04-09-2010, 10:13 AM
 
79 posts, read 138,511 times
Reputation: 89
Sorry I am starting to feel quite dingy now, you know the problem is not at all when I plugged in printer, it is actually when I used the hp installation disk to install it that the internet won't connect now. To clarify also the printer is not hooked up to the computer at all since I did not have the proper USB cable. So the real issue is the installation disk. Thanks again.
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Old 09-07-2016, 11:51 AM
 
1 posts, read 2,425 times
Reputation: 10
i installed a printer at my office. I have four computers connected to the network. after the printer was set up 3 out of the four computers stopped connecting to the internet (including my Iphone 6 s plus) the printer is connected to wifi but is connected to the main computer (which is not connected to the internet) by a usb cable.
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Old 09-07-2016, 02:38 PM
 
2,895 posts, read 1,699,942 times
Reputation: 2964
I got a new Canon printer earlier this year. The Canon has two ways to connect wirelessly. 1. Through the LAN 2. Where the printer is the host. #2 means you can't connect to the internet, only to the printer.

First thing you should do is see if you are connecting to your LAN. high likelihood you are not. If you have Windows, you can check by clicking on the icon in your tray on the bottom right. If it's wrong, just click on the right one and check the box for automatic..

If you post the model of printer, we can download its instructions and help you with better troubleshooting.

FYI, setting up my Canon printer was a PITA, so I'd venture that your problem is hardly unique, and does not reflect a lack of understanding on your part
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Old 09-08-2016, 09:27 PM
 
Location: Diaspora
21,539 posts, read 24,660,490 times
Reputation: 8929
Quote:
Originally Posted by jimmyjohns_rocks View Post
i installed a printer at my office. I have four computers connected to the network. after the printer was set up 3 out of the four computers stopped connecting to the internet (including my Iphone 6 s plus) the printer is connected to wifi but is connected to the main computer (which is not connected to the internet) by a usb cable.
You may have reached the router limit on wifi connections or you do not have enough bandwidth to share another wifi device or your router is failing. I'd probably do a factory reset to the router to clear out all cached memory of devices and then re-setup the router with all your devices. If it doesn't work, go out and purchase a new dual band router.
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Old 09-09-2016, 08:25 AM
 
Location: Cleveland, Ohio
11,813 posts, read 13,951,598 times
Reputation: 8042
Any modern router can support more connections then 98% of people will ever need.
It sounds to me like the printer is trying to act as a Access Point or something like that and competing with the router.
If you turn these printers totally off, does the problem go away?
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Old 09-09-2016, 02:30 PM
 
2,895 posts, read 1,699,942 times
Reputation: 2964
^ Agree.
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