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Old 04-24-2010, 12:20 PM
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Location: Ohio
16,892 posts, read 33,621,908 times
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Had cable modem service for about 4 years (and about 6 years before that at a different house with a different provider). It developed a problem that would cause me to lose the connection in the middle of the day. Working from home, that was a huge problem. When 3 service calls plus a couple of modem swaps didn't fix the problem, I switched to DSL.

DSL was a little slower, but vastly more dependable. I lost connectivity less than once a year.

Last year the phone company shut off my DSL unexpectedly as I ported my phone number to another provider. I had spent an hour on the phone with a phone company rep a few weeks before, specifically to prevent that from happening, to no avail. When the phone company promised to reconnect my DSL in 10 days after their error, I switched back to cable.

My cable connection drops occasionally, about once every two months. It's not ideal, but I can live with it. I'd love to have another option. Clear Wireless 4G service recently came to town. It's reportedly fast, but not very compatible with VoIP phone service. The latter is a dealbreaker.
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Old 04-24-2010, 01:17 PM
 
Location: Planet Eaarth
8,955 posts, read 17,967,678 times
Reputation: 7193
Quote:
Originally Posted by Bowie View Post
Had cable modem service for about 4 years (and about 6 years before that at a different house with a different provider). It developed a problem that would cause me to lose the connection in the middle of the day. Working from home, that was a huge problem. When 3 service calls plus a couple of modem swaps didn't fix the problem, I switched to DSL.

DSL was a little slower, but vastly more dependable. I lost connectivity less than once a year.

Last year the phone company shut off my DSL unexpectedly as I ported my phone number to another provider. I had spent an hour on the phone with a phone company rep a few weeks before, specifically to prevent that from happening, to no avail. When the phone company promised to reconnect my DSL in 10 days after their error, I switched back to cable.

My cable connection drops occasionally, about once every two months. It's not ideal, but I can live with it. I'd love to have another option. Clear Wireless 4G service recently came to town. It's reportedly fast, but not very compatible with VoIP phone service. The latter is a dealbreaker.
While I've not tried DSL yet ( and won't until the phone company merger is at least a year old) I do have 3g wireless service to try yet.

The one common thread in all the discussions I've had with others , and the one common thread here too, is the lousy customer service from untrained tech's that fumble around in an attempt to fix the problem or really crummy support service overall.

So what I've learned from this thread is stick with the devil you know 'cause all you'll do is swap him for a new devil. That devils name is......incompetence.
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Old 04-24-2010, 10:01 PM
 
4,608 posts, read 7,361,847 times
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Tightwad, you mention DSL and a phone company merger which leads me to understand you'd consider trying DSL provided by your local Telco. Also leads me to assume the local Telco is providing copper line service to your area --- as opposed to Verizon or AT*T providing fiber service.

I've distinguished between copper and fiber as telco's are required to share a copper line but not a fiber line.

Have you considered DSL from an ISP (such as Speakeasy) that uses a third party data provider (such as COVAD) for your service? That would be line share?

DSL service is simply data transfer. A third party would use the same copper as your current telco or new telco after merger. The DSLAM is typically housed in the same/nearby area of the telco central office as the telco's DSLAM.

I've used SpeakEasy with COVAD and the service was as good as any. That service did include VoIP and was the best landline telephone I've ever had. Their tech support is courteous, well informed and competent.

SpeakEasy tech support is located in Seattle, I'm in Texas. I had some issues after a lightening strike so had a few calls to tech. To my surprise, one of the support was a tech who had worked for me in Dallas supporting a telco's Biz DSL customers, so I knew the quality of support was good.
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Old 04-24-2010, 11:15 PM
 
Location: Planet Eaarth
8,955 posts, read 17,967,678 times
Reputation: 7193
Quote:
Originally Posted by WillysB View Post
Tightwad, you mention DSL and a phone company merger which leads me to understand you'd consider trying DSL provided by your local Telco. Also leads me to assume the local Telco is providing copper line service to your area --- as opposed to Verizon or AT*T providing fiber service. Nope, NOT a small local telco at all. We have one of the two you mentioned.

I've distinguished between copper and fiber as telco's are required to share a copper line but not a fiber line.

Have you considered DSL from an ISP (such as Speakeasy) that uses a third party data provider (such as COVAD) for your service? That would be line share?

DSL service is simply data transfer. A third party would use the same copper as your current telco or new telco after merger. The DSLAM is typically housed in the same/nearby area of the telco central office as the telco's DSLAM.

I've used SpeakEasy with COVAD and the service was as good as any. That service did include VoIP and was the best landline telephone I've ever had. Their tech support is courteous, well informed and competent.

SpeakEasy tech support is located in Seattle, I'm in Texas. I had some issues after a lightening strike so had a few calls to tech. To my surprise, one of the support was a tech who had worked for me in Dallas supporting a telco's Biz DSL customers, so I knew the quality of support was good.Thanks for all this.
...
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