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Old 10-28-2010, 11:53 PM
 
926 posts, read 1,937,931 times
Reputation: 503

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Yeah I know, sounds like an oxymoron. You don't have to be a genius to work in customer service - I should know, I've worked in the industry for over 5 years now. But while aiming to improve myself, I did get an unrelated BA.
Now I just saw an ad that looks ideal for me - same general sector (e-commerce) as my experience but the schedule is really something special. PM/night shift. Then finally no more nagging supervisor telling me I have to be there at 9am when she knows I can only start later.

But the question is, remove the degree for an entry level job application or not? The job calls for "up to 1 yr experience in e-commerce customer service, preferably in a call center". Well I have more than a year in a call center and several years in a regular office where the customer contact mediums were chat and email. I figure that nowadays there will be lots of applicants with college degrees, regardless of the entry level nature of the job. If I remove the degree I might be beat out by the competition who leave their degrees on their resumes. Then again, if I leave it on, the employer could think...hey why is he applying to CS when he has a degree in such and such?

STT Resident, you're still on ignore so save your breath. And quit following me around on CD posting your drivel on my threads. Let someone with common sense make a contribution for once.
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Old 10-29-2010, 12:11 AM
 
Location: under a bridge
580 posts, read 2,018,602 times
Reputation: 1029
Quote:
Originally Posted by ValueAddedWorker View Post
Yeah I know, sounds like an oxymoron. You don't have to be a genius to work in customer service - I should know, I've worked in the industry for over 5 years now. But while aiming to improve myself, I did get an unrelated BA.
Now I just saw an ad that looks ideal for me - same general sector (e-commerce) as my experience but the schedule is really something special. PM/night shift. Then finally no more nagging supervisor telling me I have to be there at 9am when she knows I can only start later.

But the question is, remove the degree for an entry level job application or not? The job calls for "up to 1 yr experience in e-commerce customer service, preferably in a call center". Well I have more than a year in a call center and several years in a regular office where the customer contact mediums were chat and email. I figure that nowadays there will be lots of applicants with college degrees, regardless of the entry level nature of the job. If I remove the degree I might be beat out by the competition who leave their degrees on their resumes. Then again, if I leave it on, the employer could think...hey why is he applying to CS when he has a degree in such and such?

STT Resident, you're still on ignore so save your breath. And quit following me around on CD posting your drivel on my threads. Let someone with common sense make a contribution for once.
In my opinion, if you think the degree isn't helping you, it's probably hurting you. If it is unrelated, I would remove it.

Overqualified is a term that is freely used these days. I once had a job offer only to have it withdrawn because I was overqualified. I asked her since I've never performed this type of work before, how could I be overqualified? She said I had made too much on my previous job.
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Old 10-29-2010, 07:40 AM
 
Location: St Thomas, US Virgin Islands
24,671 posts, read 58,419,982 times
Reputation: 26532
Quote:
Originally Posted by ValueAddedWorker View Post
STT Resident, you're still on ignore so save your breath. And quit following me around on CD posting your drivel on my threads. Let someone with common sense make a contribution for once.
If I'm on ignore then what's the point in addressing me? I have far better things to do than "follow you around" on CD. You are severely overestimating your self importance. Glad to hear that you're actively looking for a new position, you funny little boy, and you should seriously go after this one as obviously the hours will suit you much better. I don't think dumbing down a resume, particularly in your case, is really necessary.
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Old 10-29-2010, 09:30 AM
 
Location: Stuck on the East Coast, hoping to head West
3,785 posts, read 9,240,075 times
Reputation: 7363
I customize each resume for the job applying for. I only list things that are directly applicable to the job post. If the job doesn't require my degree, then I don't list it. I always list all of my employers, but even then I only list the duties I performed at that job that directly relate to the job I'm currently applying for.

This isn't as hard as it would seem. I have a master database of every job duty, class, volunteer work that I've ever done in my life (it's a huge list and always 100% true) and then I just pick items from that list.

Someone on here said that they actually copy and paste requirements from the actual posting, I do that, too (as long as I have that experience/meet the requirements). It was actually a really good thread, but I can't remember the title of it.

Yes, this has been working for me. I most recently applied for and accepted my current job in Dec 2009.
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Old 10-29-2010, 09:38 AM
 
Location: Talmadge, San Diego, CA
13,325 posts, read 25,301,489 times
Reputation: 8117
I was told not to go back past 1995. So I'm going to try it, and see what happens.
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Old 10-29-2010, 10:08 AM
 
5,546 posts, read 8,614,222 times
Reputation: 2768
I think it's ok to leave the degree off, but sort of sad it's come to this.

Just remember which version of what resume you've used to apply for what job.

Oh, and forget advancement in that particular company (if a job is posted that does require a degree), as once stated that you don't have a degree, it would be hard to explain away how you "forgot" to include that detail.

If you think you want to stay with the company for a long time and can see advancement potential, I'd put the degree down.
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Old 10-29-2010, 10:27 AM
 
Location: Silicon Valley
850 posts, read 1,370,536 times
Reputation: 705
I think no matter what you do nowadays, it might not matter anyway. You can go into an interview without it on there and then find out that they want someone better educated or end up being told your overqualified. You worked hard for what you have, why not showcase that you want to college and got your BA. It sucks when you don't get offered a job, but I wouldn't down play who really are or what you have accomplished. It's a no win situation in this economy nowadays.
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Old 10-29-2010, 10:42 AM
 
5,546 posts, read 8,614,222 times
Reputation: 2768
Quote:
Originally Posted by Sunnnee View Post
I think no matter what you do nowadays, it might not matter anyway. You can go into an interview without it on there and then find out that they want someone better educated or end up being told your overqualified. You worked hard for what you have, why not showcase that you want to college and got your BA. It sucks when you don't get offered a job, but I wouldn't down play who really are or what you have accomplished. It's a no win situation in this economy nowadays.
True to an extent, but I can see a reason to leave a PhD off a resume when applying for a CS position. A BA has become the new high school diploma anyway. I guess I'd include it, but still think it's fine to leave it off.

I come across jobs I've applied for that say "high school diploma" or "GED" wanted. I am not going to include I have a master's degree when I apply for those jobs.
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Old 10-29-2010, 11:10 AM
 
Location: Between Philadelphia and Allentown, PA
5,077 posts, read 13,066,558 times
Reputation: 3732
Personally speaking, I customize my resume depending on the job I'm applying for. If I put every bit of my experience and work history on one resume it's going to be a chore to read it, so I customize. I think in your case it would be perfectly acceptable.
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