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Old 08-06-2013, 04:41 PM
 
Location: Western Washington
8,998 posts, read 8,421,179 times
Reputation: 15608

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Yesterday I picked up a phone call for one of my staff members.

The person on the other end of the line asked a question which I answered for him. The answer, although correct, was not to his liking. He immediately copped an attitude, told me that he was very experienced in this particular area, that I was doing things incorrectly and obviously did not know my business. He took the time to berate me for a bit before I politely informed him that our conversation was over and hung up on him.

Over coffee this morning I related this story to one of my colleagues. It turns out (unbeknownst to me) that the caller was a candidate for an open position. His rejection email was sent before noon today.

You never know who you are speaking to at a company, and how far any manager will go to support and protect their coworkers, regardless of rank. Don't mess up your chances by assuming that you can treat any employee badly with impunity.
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Old 08-06-2013, 05:11 PM
 
896 posts, read 963,172 times
Reputation: 1283
What, he spelled out his name for you prior to berating you? That sounds strange. At what point did he do that?
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Old 08-06-2013, 05:19 PM
 
Location: Western Washington
8,998 posts, read 8,421,179 times
Reputation: 15608
He asked a question that would have been peripherally related to the job. He was probably doing background research on potential responsibilities.

The call was an internal transfer, which I noted on caller ID, at about 2:00pm

The colleague that I spoke to this morning had transferred a call about that very question mid afternoon to my staff member's extension, which I picked up on rollover.

The caller had a strong southern accent, which is unusual in this area. So did the job applicant.

Pretty sure it was the same guy.
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Old 08-06-2013, 05:24 PM
 
896 posts, read 963,172 times
Reputation: 1283
Quote:
Originally Posted by fishbrains View Post
He asked a question that would have been peripherally related to the job. He was probably doing background research on potential responsibilities.

The call was an internal transfer, which I noted on caller ID, at about 2:00pm

The colleague that I spoke to this morning had transferred a call about that very question mid afternoon to my staff member's extension, which I picked up on rollover.

The caller had a strong southern accent, which is unusual in this area. So did the job applicant.

Pretty sure it was the same guy.
"Pretty sure" it was the same guy? That isn't good enough. You should be ashamed.
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Old 08-06-2013, 05:39 PM
 
Location: Western Washington
8,998 posts, read 8,421,179 times
Reputation: 15608
Quote:
Originally Posted by GraciousVox View Post
"Pretty sure" it was the same guy? That isn't good enough. You should be ashamed.
I guess sarcasm doesn't translate.

The question he asked was very obscure and the way he asked it was similarly unusual. He had a fundamental misunderstanding of a certain procedure, which he revealed to my colleague the hiring manager and repeated when speaking to me.

This procedure is one that only an employee in this industry would even be aware of, much less be interested in. The question is in the catagory of happens-once-a-year questions.

Combine that with the other evidence and I am certain, beyond a shadow of a doubt, that it was him. I would be happy to vote guilty if I was on a jury. There is no reasonable doubt.

This guy screwed up his chances, simple as that. We will still hire somebody, but it will be one of the remaining candidates.
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Old 08-06-2013, 05:40 PM
 
Location: St Thomas, US Virgin Islands
24,671 posts, read 58,444,243 times
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Quote:
Originally Posted by GraciousVox View Post
"Pretty sure" it was the same guy? That isn't good enough. You should be ashamed.
Ashamed of what? If someone berates me over the 'phone or is in any way rude to me I've no compunction at all in politely advising them that the conversation is over and hanging up.
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Old 08-06-2013, 06:19 PM
 
896 posts, read 963,172 times
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Quote:
Originally Posted by STT Resident View Post
Ashamed of what? If someone berates me over the 'phone or is in any way rude to me I've no compunction at all in politely advising them that the conversation is over and hanging up.
Ashamed of torpedoing an applicant without being wise enough to get the guys name first to ensure its the right one. Loser move, no back tracking will change that.
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Old 08-06-2013, 06:21 PM
 
896 posts, read 963,172 times
Reputation: 1283
Quote:
Originally Posted by fishbrains View Post
I guess sarcasm doesn't translate.

The question he asked was very obscure and the way he asked it was similarly unusual. He had a fundamental misunderstanding of a certain procedure, which he revealed to my colleague the hiring manager and repeated when speaking to me.

This procedure is one that only an employee in this industry would even be aware of, much less be interested in. The question is in the catagory of happens-once-a-year questions.

Combine that with the other evidence and I am certain, beyond a shadow of a doubt, that it was him. I would be happy to vote guilty if I was on a jury. There is no reasonable doubt.

This guy screwed up his chances, simple as that. We will still hire somebody, but it will be one of the remaining candidates.
"We" won't hire anyone. Your bosses will. You are on a power trip, hence this thread. I bet you couldn't wait to write it.
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Old 08-06-2013, 06:30 PM
 
Location: Western Washington
8,998 posts, read 8,421,179 times
Reputation: 15608
Quote:
Originally Posted by GraciousVox View Post
"We" won't hire anyone. Your bosses will. You are on a power trip, hence this thread. I bet you couldn't wait to write it.
'We', as in the organization I work for. No, I will not be hiring anybody for this particular position as it is in a different department.

Your power trip comment is misdirected though. I actually outrank the hiring manager for this particular position, and hiring, firing, promoting etc are all regular parts of my job.
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Old 08-06-2013, 06:39 PM
 
Location: Buckeye, AZ
27,347 posts, read 15,795,936 times
Reputation: 9879
Quote:
Originally Posted by fishbrains View Post
Yesterday I picked up a phone call for one of my staff members.

The person on the other end of the line asked a question which I answered for him. The answer, although correct, was not to his liking. He immediately copped an attitude, told me that he was very experienced in this particular area, that I was doing things incorrectly and obviously did not know my business. He took the time to berate me for a bit before I politely informed him that our conversation was over and hung up on him.

Over coffee this morning I related this story to one of my colleagues. It turns out (unbeknownst to me) that the caller was a candidate for an open position. His rejection email was sent before noon today.

You never know who you are speaking to at a company, and how far any manager will go to support and protect their coworkers, regardless of rank. Don't mess up your chances by assuming that you can treat any employee badly with impunity.
I agree, you SHOULD look to be kind to everyone that works there. I am not sure why people act like this isn't a problem at all.

Edit: While on this topic, try and be personable with employees as well. Ask them about their day and try to get to know the receptionist on a personal level. This is does nothing but help you in the end.

Last edited by mkpunk; 08-06-2013 at 06:50 PM..
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