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Old 08-27-2010, 07:24 PM
 
9,881 posts, read 8,787,655 times
Reputation: 2874

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I have never had to wait for a restaurant to confirm or not confirm a reservation. I requested a reservation on the restaurant website and am now expected to wait for a response. Even if I get a reservation I will not go now because that is horrible customer service. I read many reviews and they are not glowing. Why would a restaurant with poor reviews have this type of reservation process? We were just going for the experience of the "wine angels."
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Old 08-27-2010, 07:49 PM
 
2,510 posts, read 3,750,935 times
Reputation: 2180
I use the internet a lot but I would always call if I was going to make a reservation. It might just be the way the site was made and not their intention of making you wait.
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Old 08-27-2010, 07:52 PM
 
9,881 posts, read 8,787,655 times
Reputation: 2874
Maybe that's it but I have never had problems with online restaurant reservations and much prefer them because your preferences are in writing and not subject to human error.
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Old 08-27-2010, 07:57 PM
 
515 posts, read 1,023,496 times
Reputation: 405
If they can't do it right, they shouldn't do it at all. Put a phone number on their website and leave it at that. Halfassing customer service on the net is extremely annoying because it sets up expectations and then fails to deliver. Better to have no expectations at all.
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Old 08-27-2010, 08:12 PM
 
762 posts, read 1,350,519 times
Reputation: 529
That name always makes me think about breasts
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Old 08-27-2010, 08:15 PM
 
Location: Henderson, NV
548 posts, read 464,634 times
Reputation: 675
Could have just been a glitch.
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Old 08-27-2010, 08:26 PM
 
9,881 posts, read 8,787,655 times
Reputation: 2874
Quote:
Originally Posted by momofvegasgirls View Post
Could have just been a glitch.
I don't think so because the message you get tells you to wait for an email confirmation before the day of your reservation.
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Old 08-27-2010, 08:41 PM
 
Location: Beautiful Upstate NY!
13,819 posts, read 24,619,643 times
Reputation: 7615
sounds like a bunch of "whine angels".
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Old 08-27-2010, 08:43 PM
 
Location: Beautiful Upstate NY!
13,819 posts, read 24,619,643 times
Reputation: 7615
Quote:
Originally Posted by skisickie View Post
That name always makes me think about breasts
...or nipples...to be more accurate.
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Old 08-27-2010, 09:20 PM
 
Location: Kingman AZ
15,371 posts, read 33,865,173 times
Reputation: 8981
maybe thats the Specialite de la Maison

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