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Old 09-16-2010, 06:34 PM
 
399 posts, read 873,468 times
Reputation: 71

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I just noticed there is an empty spot where the mini bar should be. I asked the front desk and they say they were removed from rooms over a year ago. I see that the website still says mini bars are included. This is very annoying especially when paying a daily hotel service fee beyond the listed room rate and this is an expected feature except in low budget motels.

I asked why they were removed and was told some guests didn't want them.
There was no explanation as to why mini bars are still listed as a basic room amenity on the Aliante Station web page.
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Old 09-16-2010, 07:16 PM
 
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Just a guess but I would say it was a cost-cutting move. Mini-bars are the biggest ripoff along with internet charges and many guests won't pay the charge when they could go right over to Walgreens and get the same thing at a much lower price.
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Old 09-16-2010, 07:46 PM
Status: "Invisible cats keep you up at night" (set 15 days ago)
 
Location: Somewhere.
9,769 posts, read 21,661,706 times
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sdreloc, just go to the CVS across the street. They now have a cold section and you can get sandwich makings there too along with lots of other foods.
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Old 09-18-2010, 10:35 PM
 
399 posts, read 873,468 times
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Quote:
Originally Posted by Golfinnova View Post
Just a guess but I would say it was a cost-cutting move. Mini-bars are the biggest ripoff along with internet charges and many guests won't pay the charge when they could go right over to Walgreens and get the same thing at a much lower price.
It was just tacky especially since the Aliante Station web site lists mini bars, but they don't provide it.




False advertising.



Even if I didn't buy anything, it is a basic amenity like a closet in the room to hang your clothes and a tv set you can use to watch free channels even if you don't order pay per view. You could use it to store an extra cold drink so you don't have to leave and find a vending machine or store to get a soda or a cold bottle of water.
The little room had 3 telephones in it and that was a waste, but no refrigerator, stocked or not.

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Old 09-19-2010, 12:35 AM
 
1,962 posts, read 3,759,142 times
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I understand your gripe about the advertising and it should be fixed; however, that hotel opened at the wrong time and it hemorrages money so they are cutting any unnecessary costs they can and again it's a guess but they couldn't budget stocking mini-bars full of booze, soda and snacks. If you want a fridge then you call housekeeping and they will bring you one.

Wouldn't be surprised at all if they close a few floors of the hotel due to low occupancy.
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Old 09-19-2010, 12:48 AM
 
399 posts, read 873,468 times
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Quote:
Originally Posted by Golfinnova View Post
I understand your gripe about the advertising and it should be fixed; however, that hotel opened at the wrong time and it hemorrages money so they are cutting any unnecessary costs they can and again it's a guess but they couldn't budget stocking mini-bars full of booze, soda and snacks. If you want a fridge then you call housekeeping and they will bring you one.

Wouldn't be surprised at all if they close a few floors of the hotel due to low occupancy.
Some hotels have empty refrigerators not stocked with anything. That would have been good enough for me to store some cool drinks for later.

I called guest services and they said they can bring a refrigerator "for a fee." The person I saw at the front desk said they haven't had any for more than a year.
Charging a fee would not be acceptable since the room was advertised as including a mini bar.
They have had a year to update their website, so this seems like fraud to me.

Even though I read in online forums in advance of the trip about their extra fees for "hotel service fee," and was ready for it, it seemed very dishonest to not be more up front about it and not just bake the full cost into the advertised room rate. I bet they deal with alot of irate people who are ambushed with this fee at checkin or checkout time.
I left with a pretty negative feeling and will likely go out of my way to avoid staying at any Station hotels in the future.

Last edited by sdreloc; 09-19-2010 at 12:58 AM..
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Old 09-19-2010, 08:41 AM
 
Location: Reno
873 posts, read 1,852,859 times
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Quote:
Originally Posted by sdreloc View Post
I left with a pretty negative feeling and will likely go out of my way to avoid staying at any Station hotels in the future.
Is this a corporate policy or just at Aliante? If it's the latter, and if it were me, I wouldn't deprive myself of a night at Red Rock or Green Valley Ranch because of something management at Aliante did.
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Old 09-19-2010, 12:04 PM
 
399 posts, read 873,468 times
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The service fee is a corporate policy of all Station casinos and some other casinos in Las Vegas. What's worse than just the fee is that the fee is just a way of cheating to make their room rate look lower than it really is when you compare rates with other hotels. It isn't clearly disclosed unless you go to their website and look for it.
I booked through the airline website and prepaid, but the room total doesn't include the hotel service fee. I knew about it before I arrived at the hotel only because some of the hotel's reviews mentioned it.
I didn't see any reviews that mentioned the removal of the mini bars so I was surprised when I checked for it and found an empty hole behind the cabinet door. I then checked their website and saw they were still advertising the room as having a mini bar even though they had been not offered in the rooms for more than a year.

I felt like I was dealing with a dishonest organization and don't want to do business with them again.
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Old 09-19-2010, 01:26 PM
 
1,962 posts, read 3,759,142 times
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Quote:
Originally Posted by sdreloc View Post
The service fee is a corporate policy of all Station casinos and some other casinos in Las Vegas. What's worse than just the fee is that the fee is just a way of cheating to make their room rate look lower than it really is when you compare rates with other hotels. It isn't clearly disclosed unless you go to their website and look for it.
I booked through the airline website and prepaid, but the room total doesn't include the hotel service fee. I knew about it before I arrived at the hotel only because some of the hotel's reviews mentioned it.
I didn't see any reviews that mentioned the removal of the mini bars so I was surprised when I checked for it and found an empty hole behind the cabinet door. I then checked their website and saw they were still advertising the room as having a mini bar even though they had been not offered in the rooms for more than a year.

I felt like I was dealing with a dishonest organization and don't want to do business with them again.
Definately understandable, we've never been charged to have a fridge delivered at any hotel even last month in Tahoe. IMO, Aliante has made some real boneheaded decisions in the last year and they have managed to p.o. tourists and locals alike so the casino sits empty every day. We live 5 minutes from there and yet we go to Santa Fe to gamble because of the decisions by management.
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Old 09-19-2010, 06:38 PM
 
4,039 posts, read 8,339,196 times
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FYI, most of the places that have mini bars are weighted systems and you cannot store your personal items in those refrigerators. This is true of several places I've stayed including Palms, Harrahs, and The Hotel at Mandalay Bay.
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