[airics]

I just had the internet installed, i no longer have to "steal" it.. Fastest i've seen period... got the top of the line... anyway.. after surfing for 20 minutes or so, it seems the internet cuts out.. In order to get it back, i have to go to network preferences, and renew the dhcp lease, then it comes right back... Any ideas? I am on a mac.

[rightonbro]

Are you running a router? Wired or wireless? Have you had connection drops on other networks in the past?

Try going to your network preferences pane and click on the little gear on the bottom left and select "Set Service Order." Make sure whatever connection you are using is ordered on top.

See if that works. If that doesn't do it, go back to the network preference pane, click Advanced, go to TCP/IP, and change "Configure IP v6" to Off.

[airics]

no router..tried the configure ip v6 to off, doesnt work

[airics]

just moved "set service order" ethernet to top

[flyingtigers]

Sounds like your DHCP lease is set very low. Your IP address, if you have no router, is coming from your ISP, Cox in this case. Give them a call and see what they set your lease to. Start there. Your computer should just request a renew automatically, even if it is set to only 20 miniutes.

[flyingtigers]

Does your Mac set up look like this? The Mac link is at the bottom of the page....dynamic content.

Cox for a Mac

[airics]

yes that is the setup... comp direct to modem.... talked to cox.. they are blaming it on a virus!! hah! i will try to call applecare tomorrow.... maybe i have a bad modem.

[techienomad]

Are they using splitters in the line or is direct? Also, if you can, trace the line from inside all the way to where it comes in. I replaced fittings in my line, along with replacing low frequency barrels on the wall plate. By the way, they had to replace my modem as well.

[airics]

when the guy was installing, he said something was low (28) and should be higher (32+), he cut the line and put a splitter in.. said that corrected it....there are different barrels on the wall plate?? i think it is a modem issue but we will c

[techienomad]

If the wall plate has white barrels, those are low freq barrels. If it has blue barrels or even black I believe, then those are high freq barrels. The higher freq barrels can handle the bandwith. Still might be a modem issue, though they don't exactly like to replace those for obvious reasons. I don't know if he should've split the line, instead probably should've run a direct line straight to the modem from the outside. Keep on them about the problem and it should get resolved. Maybe ask to see if they can send out a different tech the next time, just to get a different take on the matter.