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What are the urine stains doing on the carpet? Are they from a cat? How could you have had "no idea the carpets were going to be a problem" if they had been used for a toilet? I'm sorry, but there is no way the smell of urine can be adequately "steamed out" - in most cases, they have to replace the carpet and pad, and sometimes even the subfloor, to get rid of that stench.
If in fact it is not as bad as all that, then why didn't you take care of cleaning these seemingly harmless stains? It would have made it far more difficult for your landlord to withhold from your deposit for replacing the carpet. In your place, unless you were renting a posh $5,000/month place, I would just let it go.
In some cases, I have heard of the landlord not even showing up to do a final walk through when the keys are traditionally returned, and the (former) renter had to videotape the entire place including a newspaper with the current date on it to validate that they had left the place in good condition. My guess is that there is no mandatory "prelim" walkthrough - since something could happen in between that date, and the date of you finally leaving. (Redundant)
The person who is going to be rented the apartment after your departure should not have to suffer the consequences of your lifestyle, so it is entirely appropriate for your landlord to use your deposit to return the carpet to its original condition before it was urinated on. I suspect the reason that you are getting the run around from those agencies is because your issue is small potatoes compared to what they have to deal with all in a day's work. That's just my two cents.
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