Fairpoint Landline (no) service

[GrammieLinda]

Originally Posted by trailblazer2

I doubt that the business office will tell you where the closest one is. If someone is at ours when I go by this afternoon, I will stop in and ask. I found your hometown in your profile.

Thanks, again, Trailblazer.

[GrammieLinda]

Originally Posted by JC3

If you see a Fairpoint truck, ask the tech where the central office that services you is and where the repair garage that handles your area is. Go to either or and ask to speak to a supv or a tech working there if no supv is at the location and explain your story. These places may or not be close to where you live and the central offices may not be big enough to be manned all day but instead of calling repair service, you can try doing it ths way.

Then call the public utility commisison and file a complaint. A letter to the president of Fairpoint won't hurt. What you have is what was called a "medical emergency" type of report. Those would and should always have first priority and there never was a wait period for those in the past.

Thanks, JC3.

I emailed the PUC yesterday since I was able to work. I'm home this morning since my husband HAD to be at a job by 7:30. I'm going to be calling them when they open at 8:30. Also have other calls to make that I didn't get the opportunity to yesterday.

All the comments here have at least made me know I'm not alone.

Thank you all, again!

Linda

[GrammieLinda]

Originally Posted by GrammieLinda

At about 9:30 AM on Sunday, June 28, I discovered that we had no phone service on our Fairpoint-connected landline phone. I called repair with great concern since my 94-year-old mother has a Lifeline that, of course, will not function without that connection. At 12 noon, still with no phone service, I called again and was told that we were scheduled for repair sometime on TUESDAY. My memory is that, in the past, former phone providers would have had this repaired in hours. Is my memory faulty? Of course this means that someone doesn't go to work today, Monday, June 29, because my mother would be left totally alone, which is not remotely appropriate. And yesterday, we gave our last-minute regrets to the friend who had scheduled a gathering months before.

What is your memory of phone service? What is your current experience? Am I unreasonable in expecting this to be repaired more quickly?

There's more in my blog if you are interested. I don't know if it is possible to link to it from here.

I called Fairpoint repair again today - wish I'd called them yesterday. The very pleasant lady I spoke with said that their computers were running slowly this weekend and they were doing a lot on paper and transcribing into the computers as fast as they'd allow. The Lifeline issue didn't make it into the repair request. She said that was no excuse and apologized. She said the repair should have been done Sunday since I'd called before 10 AM that day. She called the dispatch, called me back just after 9 AM this morning, and said that the repairman was already on his first repair and would be coming here next. Well, it's just after 10 and he's not here yet, but at least, I'm pretty sure, he'll be here today.

Again, thank you to all of you for your commiseration, suggestions and assistance in this matter. You folks are the greatest!!!

Linda

[GrammieLinda]

Phone rang!!! Repairman was there! Lovely sound.

[Northern Maine Land Man]

Tuesday as promised.

[maine4.us]

Congratulations! I know this was a real issue for you and Grammie!