looking for best deal/reliable internet service in Memphis (Bartlett: condo, house)

[rosered17]

We're moving to Memphis Friday!
We are still looking for an internet provider for our condo in Chatham Village.
Any recommendations will be appreciated

[JoeCartpath]

I've been using broadband cable ever since it became available - originally with Time Warner RoadRunner, which was bought by Comcast. I've been very happy with the service overall. Had a couple of glitches when Comcast took over, but I've found it to be very reliable. I have some friends who use DSL and they're happy too, but your ability to use that depends on your location. Comcast is available everywhere. Cost is $30something per month...

[Pearlbob]

I have never been happy with Comcast. Honestly Joe up there is the first person I have ever heard of who is. Time Warner was great....it took a nose dive when Comcast took over. But, I haven't heard of anything else being better. It is one of those things that you are pretty much stuck with.

[JoeCartpath]

Maybe I'm lucky!

Comcast customer service sucks, but so does every other ISP..and so did Time Warner...so I guess it's just a matter of which one sucks less . My only real issue with the switch to Comcast was that their billing system was a mess for several months. I always paid online with Time Warner and never had a problem. I had so many problems with Comcast after they took it over I finally gave up and started mailing them a check - that seemed to be the only thing they could handle. I've recently gone back to paying them online...so far, so good....

As far as speed and reliability, I think cable is hard to beat. I've got two desktops on wires and a laptop on wireless and haven't had a problem in many months.

[Robert_J]

Since I work at home, speed is a requirement so I use Comcast's "Work at Home" program. I get business class speed 8Mb download/2Mb upload for $80 per month. I also get a direct line to local customer service and a free repairs. That came in handy when they had to fix the cable in the green box in my front yard. I had had the only outage in my neighborhood. They had a truck rolling to my house in 2 hours and I was back up and running 30 minutes later.

Other Comcast markets have 16Mb and higher downloads. From what I have read, they are shooting for 100Mb+ residental downloads in the next 2 years.

-Robert

[sande004]

I recently switched all of my cable and internet services from Comcast to AT&T/DirecTV. Comcast was charging me $60 for internet service after I got DirecTV. I now pay $35 for DSL with AT&T and have had no problems. If Comcast was faster, you really can't tell.

[worried4kids]

I was going to ask the same exact question!! We're moving in a couple weeks and I cannot be without my internet! So sounds like comcast and AT&T are it huh?

[UofMGrad92]

My family recently moved (from one place in Bartlett to another place in Bartlett) and simultaneously switched from Comcast High Speed to AT&T DSL. This was done mainly because Comcast was so difficult about scheduling the service change. I've been very happy so far with AT&T DSL, but I don't do a lot of high bandwith stuff (downloading large files, online gaming, etc).

FWIW, I also switched from Comcast Cable to Direct TV at the same time. Again, this was because Comcast was being so difficult about scheduling a service change. When I told Comcast I was cancelling and the reason why, they didn't try to keep me as a customer, they didn't try to fix the problem, they just said "Okay, your service will cut off on..." and hung up.

Worried...all DSL here ultimately uses AT&T phone lines, but there are many providers available. I don't know how they price out relative to AT&T, but you can pick other companies if you prefer.