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Old 02-09-2009, 01:03 PM
grd grd started this thread
 
3 posts, read 21,971 times
Reputation: 10

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Folks - My laptop is being held hostage by Dell in their "Memphis Service Center". I can no longer bear speaking to customer support in Banagalore, India to find out what is going on with it. Does anyone local in Memphis know how I can talk to a live American in this facility that can tell me what the status of my machine is - good or bad?

Thanks much
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Old 02-09-2009, 01:48 PM
 
Location: Somewhere over the rainbow in "OZ "
12,397 posts, read 11,791,375 times
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Contact your "Eye Witness" News Team that has a problem solver.... that should light a fire under some one when they do a News Report.... On the topic... Just a suggestion.....
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Old 02-10-2009, 01:55 PM
grd grd started this thread
 
3 posts, read 21,971 times
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Default Still haven't made contact

Anyone in Memphis area know address & phone Number of Dell's repair depot? Better yet, does anyone know someone who works there that I might be able to speak with?

Peace
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Old 02-15-2009, 01:31 PM
gds
 
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Grd, My problem seems identical to yours. I sent my laptop to DELL at Memphis (via FEDEX) for warranty repair, and they cannot track it down. It was very frustrating and irritating to deal with the DELL tech support team from India. But I do have the address & phone # in Memphis: Dell Flextronics Depot 6380 E Holmes Rd Memphis, TN 38141-8309 Phone: 202-213-8874 Hope this helps. Best of luck - I'd be curious to know what happens. e-mail me : gjadesouza@hotmail.com
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Old 02-15-2009, 02:19 PM
 
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Interesting....that phone number has a Washington DC area code - Memphis is 901...
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Old 03-19-2009, 05:18 PM
 
1 posts, read 10,248 times
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202-213-8874 is my personal cell number, not the Dell repair center. Please do not call as I CANNOT HELP YOU! Best of luck tracking your computers down. When I had my computer repaired recently, it was sent to an old address, on the opposite side of the country. Ugh.
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Old 05-28-2009, 04:55 PM
 
1 posts, read 9,049 times
Reputation: 11
Red face Dell repair Depot

Quote:
Originally Posted by grd View Post
Anyone in Memphis area know address & phone Number of Dell's repair depot? Better yet, does anyone know someone who works there that I might be able to speak with?

Peace
Did you ever find a number to the Dell repair Depot in Memphis? I tried the DC lady's cellphone #, didn't work. They now have my computer hostage. Did you get yours back? Any information will be helpful.
blue3171
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Old 05-29-2009, 09:57 AM
 
43 posts, read 58,176 times
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Quote:
Originally Posted by blue3171 View Post
Did you ever find a number to the Dell repair Depot in Memphis? I tried the DC lady's cellphone #, didn't work. They now have my computer hostage. Did you get yours back? Any information will be helpful.
blue3171
They still have it!? Call Dell and tell them they've had your laptop for MONTHS.
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Old 06-04-2009, 11:20 AM
Status: "Ready for 2015" (set 15 days ago)
 
Location: Jollyville, TX
2,749 posts, read 5,618,002 times
Reputation: 2119
The repair depot is run by the contract manufacturing company Flextronics on Holmes Rd. Try looking them up vs. Dell.
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