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Old 08-03-2013, 03:56 PM
 
Location: Long Island, NY
50 posts, read 63,626 times
Reputation: 42

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Just a question about what would be normal feedback from a lender. I am in the process of applying for a mortgage with a local credit union (Bethpage Federal). They don't return my phone calls or reply to my emails. When I get an email or phone call from them I always respond immediately with whatever they were looking for but requested a reply to let me know that they received everything and that it was satisfactory. I got my commitment letter yesterday saying the loan was approved but don't understand the lack of communication. Is this normal?
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Old 08-03-2013, 04:01 PM
 
248 posts, read 519,347 times
Reputation: 181
Quote:
Originally Posted by kaymacca View Post
Just a question about what would be normal feedback from a lender. I am in the process of applying for a mortgage with a local credit union (Bethpage Federal). They don't return my phone calls or reply to my emails. When I get an email or phone call from them I always respond immediately with whatever they were looking for but requested a reply to let me know that they received everything and that it was satisfactory. I got my commitment letter yesterday saying the loan was approved but don't understand the lack of communication. Is this normal?
Do you know the loan officer's name that was assigned to your application? He/she can be a lot easier to get a hold of and garner responses from then sending an email to a generic bank ID.
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Old 08-03-2013, 05:24 PM
 
Location: Long Island, NY
50 posts, read 63,626 times
Reputation: 42
Quote:
Originally Posted by DP1987 View Post
Do you know the loan officer's name that was assigned to your application? He/she can be a lot easier to get a hold of and garner responses from then sending an email to a generic bank ID.
I always responded directly to either the loan officers or the condition specialist email/phone number.
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Old 08-03-2013, 10:32 PM
 
3,318 posts, read 7,255,247 times
Reputation: 4095
I am available literally every second of my life, including off hours, weekends, holidays, etc. I instantly return emails, and most of my clients and I have a texting relationship (watch it!) wherein they can communicate with me whenever they desire. Now, am I fly-fishing as I return their call? Sometimes, but they always get an immediate reply, and accurate information, instantly, or I find out what's up. You have to blow people's minds in order to get their attention, due to the mostly true stereotypes about my industry.
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Old 08-05-2013, 11:28 AM
 
144 posts, read 288,059 times
Reputation: 82
Yea, my loan officer is great... she emails me sometimes multiple times a day. She even assures me to calm down and stop worrying about things.
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Old 08-05-2013, 12:28 PM
 
248 posts, read 519,347 times
Reputation: 181
Quote:
Originally Posted by kaymacca View Post
I always responded directly to either the loan officers or the condition specialist email/phone number.
That is weird. And the phone # is their direct line and not some shared number? As in you get their personal voicemail every time you call?

I am opining on your situation but I went through a mortgage broker for my purchase and she is available 24/7

If you have a unique situation, going thru a broker is worth every penny.
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Old 08-11-2013, 09:22 AM
 
Location: Chapel Hill, NC
8,354 posts, read 12,059,804 times
Reputation: 8029
Quote:
Originally Posted by DP1987 View Post
That is weird. And the phone # is their direct line and not some shared number? As in you get their personal voicemail every time you call?

I am opining on your situation but I went through a mortgage broker for my purchase and she is available 24/7

If you have a unique situation, going thru a broker is worth every penny.
It is not at all unusual for a credit union. We got a home equity loan through one. Every single time I called, I got her voice mail. Every time. And her voicemail said she had 24 hours to call me back. She always called back the next day - never the same day. It was extremely frustrating.

When we went to get a mortgage for a different home, I used a mortgage broker whom I knew. The loan officer was always available. When I called she was almost always there. When she wasn't she called me back within an hour or so. It was a night and day difference in experience.
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Old 08-11-2013, 09:53 AM
 
28,383 posts, read 67,936,355 times
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The fact is that unlike in an era when credit unions were largely a "neighbors helping neighbors" kind of business most have switched over to be less well staffed than traditional lenders. Lots of CU have switched over to regular banks and/or outsourced lending.

I much prefer dealing with mortgage brokers that are recommended by a trusted friend or co-worker.
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