I am planning to do a VA Streamline Refi to lower my interest rate. I trying to decide if I should go with my current mortgage company, National City Mortgage at 4.75% or one that I received an offer in the mail, and susequently contacted, Nationwide Mortgage Concepts, who is offering 4.5%. I have GFEs from both and the bottom line is that there are less fees with National City, but with the slightly higher interest rate it makes my monthly payment about $20 more ($6400 over 30yrs). I have been with National City for over 5 years and have never had an issue.
For some reason I am skeptical about Nationwide. Maybe because of the orginal letter in the mail (get them all the time), combined with the guy seems somewhat desparate (calls several times a day, once fairly late at night 9:00pm). They also have a BBB Rating of "F". The loan officer said that is due to the company not paying dues required to clear complaints. It is true they only had 3 complaints in 36months. I cannot find anyone who is familiar with Nationwide or can give me any info about them.
My thoughts are that I should stick with a company that I know for $20/month, but I would deeply appreciate any insight, information or suggestions. I really want to get the ball rolling on Monday.