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I suspect a stronger possibility is the mortgage broker discussed qualifying and payments with this borrower last week and when doing so, used the rates and points at that time. I further suggest, the OP wasn't ready to commit (pay the appraisal fee - there is no such thing as "prepare for bank appraisal") to those terms. Well, we all saw what happened and it was not pretty. And now we have borrowers kicking themselves for not making the move.
I say this because I have about 1/2 dozen customers in this position right now and I am back to keeping them in my follow up file for when the time is right for them. Sorry, but in this business, if you snooze, you lose 50% of the time. The other half of the time.......well, move too fast.....you can make the wrong decision. It's never perfect, you just do the best you can and make sure you don't move forward unless there is a benefit. It's human nature to want the best.....unfortunately, it's also human nature to be so greedy, you miss out all together.
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