Sick of getting damaged DVDs from Netflix (dvd, rentals, looking)

[GreenMachine]

Does anyone else have this problem?

I recently got three unplayable DVDs in a row from Netflix.

I was them off, which sometimes helps, but not this time.

The customer service problem tried to blame it on my mail carrier or my DVD player, which made me even more angry.


Greenie

[Visvaldis]

Tell your local post office if they are delivered by mail.
I worked as an automation clerk at the main Louisville post office. All the mail is processed by high speed machines that work with belts and pulleys.
It's not unusual that the DVD covers get caught in the machine, ripping the paper and damaging the DVD. If enough people complain your post office may decide to sort them by hand. Only the larger cities have the machines that sort mail for a radius of about 50 miles. So your local post office can only pass the word to the main sorting facility.

[GreenMachine]

I don't think it is the post office, for some reason.

[jmarkey]

Just my two cents, but in three years with Netflix I've only gotten four or five damaged DVDs.

[GreenMachine]

Originally Posted by jmarkey

Just my two cents, but in three years with Netflix I've only gotten four or five damaged DVDs.

What percentage is that of your total DVDs? I've gotten a ton of DVDs from them and many are visibly beaten and scratched.

A DVD will only survive about 20 rentals before it has to be replaced. I'm wondering how far they stretch that. They have been sued in the past for putting customers who rented too often in a delayed churn.

greenie

[Lindsey_Mcfarren]

I had Netflix for awhile but after mailing them back, they never arrived back at Netfli. I can only assume that someone along the route stole them.

For me personally, I didn't keep the service. I have enough channels to fill my time without looking at a movie.

[GreenMachine]

"Subscribers have also questioned the quality of the Netflix shipping process. DVDs travel to subscribers’ homes and back in plain, unpadded envelopes, and many discs spend a lot of time being handled and shipped. For these reasons, some people receive broken, scratched or otherwise unplayable DVDs. Critics claim that Netflix uses inadequate packaging to improve its bottom line and even accuse the company of willfully distributing defective discs."

http://electronics.howstuffworks.com/netflix2.htm

[Lindsey_Mcfarren]

Originally Posted by GreenMachine

"Subscribers have also questioned the quality of the Netflix shipping process. DVDs travel to subscribers’ homes and back in plain, unpadded envelopes, and many discs spend a lot of time being handled and shipped. For these reasons, some people receive broken, scratched or otherwise unplayable DVDs. Critics claim that Netflix uses inadequate packaging to improve its bottom line and even accuse the company of willfully distributing defective discs."

http://electronics.howstuffworks.com/netflix2.htm

Well the envelopes are FAR from plain, they are a red flag to anyone wanting to steal DVDs. They say Netflix all over them.

[BlueWillowPlate]

I had what I thought was a series of defective DVDs.
I rented one from a local Blockbuster, and it turned out to be "defective" too.
Funny, it played just fine at the Blockbuster.
Can you tell where this is going?
My DVD player was messed up. Turns out this particular model was troublesome, and the company replaced it.
Haven't had a problem since.

[nativeDallasite]

It's not just Netflix. I used Blockbuster for a similar service in the UK and every other DVD they sent me was damaged, many to the point where they could not be played. If you sent one back and ticked the "damaged" box on the little slip of paper they sent along with it, it seemed to take a lot longer to get another one than it normally took them to send DVDs, and they were slow as it was. Good luck complaining to them, too; there wasn't even a contact number on their site.