08-11-2008, 07:31 AM
3,859 posts, read
10,324,295 times
Reputation: 2751
Does anyone have Vonage phone service? We have horrible phone service through Metrocast and problems that started the day we switched from Verizon to Metrocast back in February. We really don't want to stay with Metrocast or switch to Fairpoint.
08-11-2008, 07:48 AM
Location: Back in NYS
2,489 posts, read
8,174,827 times
Reputation: 2130
Quote:
Originally Posted by
nicolem
Does anyone have Vonage phone service? We have horrible phone service through Metrocast and problems that started the day we switched from Verizon to Metrocast back in February. We really don't want to stay with Metrocast or switch to Fairpoint.
I used Vonage for awhile for my business. It worked fine for awhile, then there was a terrible "echo" and it would hang up on whomever I was speaking with. I called Vonage and told them I wanted to cancel the service because of the problems. They asked me to let them send me replacement equipment and if that didn't work, I could cancel.
Long story short, it didn't work and when I went to cancel, they billed me for the cancellation because by sending the replacement, it started my "offer" all over again, which they had specifically told me would not happen. I fought with them for 2 months over the thing, even contacted the FCC - I got shafted by them and there was basically nothing I could do. I would never do business with them again. I also reported them to the BBB, but since it was my word against theirs, I was screwed.
In retrospect, I knew better and should have gotten it in writing that what they sent was a replacement and if it didn't work I could cancel with no charges. I also wish I had recorded my conversation with the person I spoke to about the replacement.
I had the business account with them, not the personal. Other people I know use them and have had no problems with the connection or the company. It could be that the problems I had were because of our location, I don't know. If you do go with them, and if you have any problems, have them send you something in writing that you won't be penalized for "replacement parts".
08-11-2008, 07:50 AM
3,859 posts, read
10,324,295 times
Reputation: 2751
Quote:
Originally Posted by
DareToDream
I used Vonage for awhile for my business. It worked fine for awhile, then there was a terrible "echo" and it would hang up on whomever I was speaking with. I called Vonage and told them I wanted to cancel the service because of the problems. They asked me to let them send me replacement equipment and if that didn't work, I could cancel.
Long story short, it didn't work and when I went to cancel, they billed me for the cancellation because by sending the replacement, it started my "offer" all over again, which they had specifically told me would not happen. I fought with them for 2 months over the thing, even contacted the FCC - I got shafted by them and there was basically nothing I could do. I would never do business with them again. I also reported them to the BBB, but since it was my word against theirs, I was screwed.
In retrospect, I knew better and should have gotten it in writing that what they sent was a replacement and if it didn't work I could cancel with no charges. I also wish I had recorded my conversation with the person I spoke to about the replacement.
I had the business account with them, not the personal. Other people I know use them and have had no problems with the connection or the company. It could be that the problems I had were because of our location, I don't know. If you do go with them, and if you have any problems, have them send you something in writing that you won't be penalized for "replacement parts".
Thanks Dare for sharing your experience!
08-11-2008, 02:41 PM
Location: small town in the mountains, WA
248 posts, read
805,107 times
Reputation: 252
NicoleM - I don't have any experience with Vonage, but they are tempting! If I hear anything I will def. let you know!
08-11-2008, 02:47 PM
3,859 posts, read
10,324,295 times
Reputation: 2751
Quote:
Originally Posted by
dzmjp
NicoleM - I don't have any experience with Vonage, but they are tempting! If I hear anything I will def. let you know!
Thanks!
Nicolem
08-11-2008, 02:48 PM
1,771 posts, read
5,064,634 times
Reputation: 1000
I used Vonage when it first came out for awhile; it was decent and service was usually ok. Over time I began to get an echo and the VOIP device failed so I got a new one (it was a few years old- ok). Activating the new device on my existing account took about 12 hours of hold time/phone conversations to finally get it "right" (they kept cancelling my account or creating a new one and billing the old one still). I ended up moving somewhere where my cells had good signal and dropped Vonage; cancelling took me THREE days. Yes THREE. It was weird- I just kept getting passed around from person to person who couldn't understand "cancel" and kept referencing tickets from the issues I had months earlier... I have vowed never to do business with the company and now pay $65/month for unlimited phoneservice instead of dealing with that again. Supposedly there are other VOIP companies out there- but I would "test" their billing/customer service lines before signing up for them.
08-11-2008, 02:52 PM
3,859 posts, read
10,324,295 times
Reputation: 2751
Quote:
Originally Posted by
BF66389
I used Vonage when it first came out for awhile; it was decent and service was usually ok. Over time I began to get an echo and the VOIP device failed so I got a new one (it was a few years old- ok). Activating the new device on my existing account took about 12 hours of hold time/phone conversations to finally get it "right" (they kept cancelling my account or creating a new one and billing the old one still). I ended up moving somewhere where my cells had good signal and dropped Vonage; cancelling took me THREE days. Yes THREE. It was weird- I just kept getting passed around from person to person who couldn't understand "cancel" and kept referencing tickets from the issues I had months earlier... I have vowed never to do business with the company and now pay $65/month for unlimited phoneservice instead of dealing with that again. Supposedly there are other VOIP companies out there- but I would "test" their billing/customer service lines before signing up for them.
Thank you-it is not sounding good for Vonage.
I never thought I would wish to be back in a Comcast area but I do.
08-11-2008, 03:14 PM
1,771 posts, read
5,064,634 times
Reputation: 1000
No problem, its unfortunate. I would love to be able to use VOIP but I just can't seem to find a good service! I really wish fiber service was available- but I understand that the user density just does not justify the infrastructure development costs.
08-11-2008, 04:17 PM
Location: White Mountains
91 posts, read
307,757 times
Reputation: 125
We use BroadVoice for our VOIP. No complaints here!
08-11-2008, 04:43 PM
3,859 posts, read
10,324,295 times
Reputation: 2751
Quote:
Originally Posted by
JMishy
We use BroadVoice for our VOIP. No complaints here!
I will look into that.
Thanks!
Nicolem
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Travel time to work - 60 to 89 minutes (%)
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Educational Attainment - No schooling completed (%)
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School Enrollment - Not enrolled in school (%)
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School enrollment - Not enrolled (%)
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Median number of rooms in apartments
Housing units lacking complete plumbing facilities (%)
Housing units lacking complete kitchen facilities (%)
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Urban houses (%)
Rural houses (%)
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Households with people 65 years and over (%)
Households with people 75 years and over (%)
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Households with no nonrelatives (%)
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Nonfamily households (%)
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Median number of bedrooms in renter occupied houses
Mean number of bedrooms in renter occupied houses
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Mean number of vehichles in owner occupied houses
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Mean number of vehichles in renter occupied houses
Mortgage status - with mortgage (%)
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Mortgage status - with home equity loan (%)
Mortgage status - with both second mortgage and home equity loan (%)
Mortgage status - without a mortgage (%)
Average family size
Average family size - White
Average family size - Black or African American
Average family size - Asian
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Average family size - American Indian and Alaska Native
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Geographical mobility - Same house 1 year ago (%)
Geographical mobility - Moved within same county (%)
Geographical mobility - Moved from different county within same state (%)
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Geographical mobility - Moved from abroad (%)
Place of birth - Born in state of residence (%)
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Housing units in structures - 1, detached (%)
Housing units in structures - 1, attached (%)
Housing units in structures - 2 (%)
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Housing units in structures - 5 to 9 (%)
Housing units in structures - 10 to 19 (%)
Housing units in structures - 20 to 49 (%)
Housing units in structures - 50 or more (%)
Housing units in structures - Mobile home (%)
Housing units in structures - Boat, RV, van, etc. (%)
House/condo owner moved in on average (years ago)
Renter moved in on average (years ago)
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Year householder moved into unit - Moved in 1969 or earlier (%)
Means of transportation to work - Drove car alone (%)
Means of transportation to work - Carpooled (%)
Means of transportation to work - Public transportation (%)
Means of transportation to work - Bus or trolley bus (%)
Means of transportation to work - Streetcar or trolley car (%)
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Means of transportation to work - Motorcycle (%)
Means of transportation to work - Bicycle (%)
Means of transportation to work - Walked (%)
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Working at home (%)
Industry diversity
Most Common Industries - Agriculture, forestry, fishing and hunting, and mining (%)
Most Common Industries - Agriculture, forestry, fishing and hunting (%)
Most Common Industries - Mining, quarrying, and oil and gas extraction (%)
Most Common Industries - Construction (%)
Most Common Industries - Manufacturing (%)
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Most Common Industries - Transportation and warehousing (%)
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Most Common Industries - Finance and insurance (%)
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Most Common Industries - Professional, scientific, and management, and administrative and waste management services (%)
Most Common Industries - Professional, scientific, and technical services (%)
Most Common Industries - Management of companies and enterprises (%)
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Most Common Industries - Educational services (%)
Most Common Industries - Health care and social assistance (%)
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Most Common Industries - Arts, entertainment, and recreation (%)
Most Common Industries - Accommodation and food services (%)
Most Common Industries - Other services, except public administration (%)
Most Common Industries - Public administration (%)
Occupation diversity
Most Common Occupations - Management, business, science, and arts occupations (%)
Most Common Occupations - Management, business, and financial occupations (%)
Most Common Occupations - Management occupations (%)
Most Common Occupations - Business and financial operations occupations (%)
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Most Common Occupations - Computer and mathematical occupations (%)
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Most Common Occupations - Life, physical, and social science occupations (%)
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Most Common Occupations - Community and social service occupations (%)
Most Common Occupations - Legal occupations (%)
Most Common Occupations - Education, training, and library occupations (%)
Most Common Occupations - Arts, design, entertainment, sports, and media occupations (%)
Most Common Occupations - Healthcare practitioners and technical occupations (%)
Most Common Occupations - Health diagnosing and treating practitioners and other technical occupations (%)
Most Common Occupations - Health technologists and technicians (%)
Most Common Occupations - Service occupations (%)
Most Common Occupations - Healthcare support occupations (%)
Most Common Occupations - Protective service occupations (%)
Most Common Occupations - Fire fighting and prevention, and other protective service workers including supervisors (%)
Most Common Occupations - Law enforcement workers including supervisors (%)
Most Common Occupations - Food preparation and serving related occupations (%)
Most Common Occupations - Building and grounds cleaning and maintenance occupations (%)
Most Common Occupations - Personal care and service occupations (%)
Most Common Occupations - Sales and office occupations (%)
Most Common Occupations - Sales and related occupations (%)
Most Common Occupations - Office and administrative support occupations (%)
Most Common Occupations - Natural resources, construction, and maintenance occupations (%)
Most Common Occupations - Farming, fishing, and forestry occupations (%)
Most Common Occupations - Construction and extraction occupations (%)
Most Common Occupations - Installation, maintenance, and repair occupations (%)
Most Common Occupations - Production, transportation, and material moving occupations (%)
Most Common Occupations - Production occupations (%)
Most Common Occupations - Transportation occupations (%)
Most Common Occupations - Material moving occupations (%)
People in Group quarters - Institutionalized population (%)
People in Group quarters - Correctional institutions (%)
People in Group quarters - Federal prisons and detention centers (%)
People in Group quarters - Halfway houses (%)
People in Group quarters - Local jails and other confinement facilities (including police lockups) (%)
People in Group quarters - Military disciplinary barracks (%)
People in Group quarters - State prisons (%)
People in Group quarters - Other types of correctional institutions (%)
People in Group quarters - Nursing homes (%)
People in Group quarters - Hospitals/wards, hospices, and schools for the handicapped (%)
People in Group quarters - Hospitals/wards and hospices for chronically ill (%)
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People in Group quarters - Military hospitals or wards for chronically ill (%)
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People in Group quarters - Schools, hospitals, or wards for the mentally retarded (%)
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People in Group quarters - Institutions for the deaf (%)
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People in Group quarters - Orthopedic wards and institutions for the physically handicapped (%)
People in Group quarters - Wards in general hospitals for patients who have no usual home elsewhere (%)
People in Group quarters - Wards in military hospitals for patients who have no usual home elsewhere (%)
People in Group quarters - Juvenile institutions (%)
People in Group quarters - Long-term care (%)
People in Group quarters - Homes for abused, dependent, and neglected children (%)
People in Group quarters - Residential treatment centers for emotionally disturbed children (%)
People in Group quarters - Training schools for juvenile delinquents (%)
People in Group quarters - Short-term care, detention or diagnostic centers for delinquent children (%)
People in Group quarters - Type of juvenile institution unknown (%)
People in Group quarters - Noninstitutionalized population (%)
People in Group quarters - College dormitories (includes college quarters off campus) (%)
People in Group quarters - Military quarters (%)
People in Group quarters - On base (%)
People in Group quarters - Barracks, unaccompanied personnel housing (UPH), (Enlisted/Officer), ;and similar group living quarters for military personnel (%)
People in Group quarters - Transient quarters for temporary residents (%)
People in Group quarters - Military ships (%)
People in Group quarters - Group homes (%)
People in Group quarters - Homes or halfway houses for drug/alcohol abuse (%)
People in Group quarters - Homes for the mentally ill (%)
People in Group quarters - Homes for the mentally retarded (%)
People in Group quarters - Homes for the physically handicapped (%)
People in Group quarters - Other group homes (%)
People in Group quarters - Religious group quarters (%)
People in Group quarters - Dormitories (%)
People in Group quarters - Agriculture workers' dormitories on farms (%)
People in Group quarters - Job Corps and vocational training facilities (%)
People in Group quarters - Other workers' dormitories (%)
People in Group quarters - Crews of maritime vessels (%)
People in Group quarters - Other nonhousehold living situations (%)
People in Group quarters - Other noninstitutional group quarters (%)
Residents speaking English at home (%)
Residents speaking English at home - Born in the United States (%)
Residents speaking English at home - Native, born elsewhere (%)
Residents speaking English at home - Foreign born (%)
Residents speaking Spanish at home (%)
Residents speaking Spanish at home - Born in the United States (%)
Residents speaking Spanish at home - Native, born elsewhere (%)
Residents speaking Spanish at home - Foreign born (%)
Residents speaking other language at home (%)
Residents speaking other language at home - Born in the United States (%)
Residents speaking other language at home - Native, born elsewhere (%)
Residents speaking other language at home - Foreign born (%)
Class of Workers - Employee of private company (%)
Class of Workers - Self-employed in own incorporated business (%)
Class of Workers - Private not-for-profit wage and salary workers (%)
Class of Workers - Local government workers (%)
Class of Workers - State government workers (%)
Class of Workers - Federal government workers (%)
Class of Workers - Self-employed workers in own not incorporated business and Unpaid family workers (%)
House heating fuel used in houses and condos - Utility gas (%)
House heating fuel used in houses and condos - Bottled, tank, or LP gas (%)
House heating fuel used in houses and condos - Electricity (%)
House heating fuel used in houses and condos - Fuel oil, kerosene, etc. (%)
House heating fuel used in houses and condos - Coal or coke (%)
House heating fuel used in houses and condos - Wood (%)
House heating fuel used in houses and condos - Solar energy (%)
House heating fuel used in houses and condos - Other fuel (%)
House heating fuel used in houses and condos - No fuel used (%)
House heating fuel used in apartments - Utility gas (%)
House heating fuel used in apartments - Bottled, tank, or LP gas (%)
House heating fuel used in apartments - Electricity (%)
House heating fuel used in apartments - Fuel oil, kerosene, etc. (%)
House heating fuel used in apartments - Coal or coke (%)
House heating fuel used in apartments - Wood (%)
House heating fuel used in apartments - Solar energy (%)
House heating fuel used in apartments - Other fuel (%)
House heating fuel used in apartments - No fuel used (%)
Armed forces status - In Armed Forces (%)
Armed forces status - Civilian (%)
Armed forces status - Civilian - Veteran (%)
Armed forces status - Civilian - Nonveteran (%)
Fatal accidents locations in years 2005-2021
Fatal accidents locations in 2005
Fatal accidents locations in 2006
Fatal accidents locations in 2007
Fatal accidents locations in 2008
Fatal accidents locations in 2009
Fatal accidents locations in 2010
Fatal accidents locations in 2011
Fatal accidents locations in 2012
Fatal accidents locations in 2013
Fatal accidents locations in 2014
Fatal accidents locations in 2015
Fatal accidents locations in 2016
Fatal accidents locations in 2017
Fatal accidents locations in 2018
Fatal accidents locations in 2019
Fatal accidents locations in 2020
Fatal accidents locations in 2021
Alcohol use - People drinking some alcohol every month (%)
Alcohol use - People not drinking at all (%)
Alcohol use - Average days/month drinking alcohol
Alcohol use - Average drinks/week
Alcohol use - Average days/year people drink much
Audiometry - Average condition of hearing (%)
Audiometry - People that can hear a whisper from across a quiet room (%)
Audiometry - People that can hear normal voice from across a quiet room (%)
Audiometry - Ears ringing, roaring, buzzing (%)
Audiometry - Had a job exposure to loud noise (%)
Audiometry - Had off-work exposure to loud noise (%)
Blood Pressure & Cholesterol - Has high blood pressure (%)
Blood Pressure & Cholesterol - Checking blood pressure at home (%)
Blood Pressure & Cholesterol - Frequently checking blood cholesterol (%)
Blood Pressure & Cholesterol - Has high cholesterol level (%)
Consumer Behavior - Money monthly spent on food at supermarket/grocery store
Consumer Behavior - Money monthly spent on food at other stores
Consumer Behavior - Money monthly spent on eating out
Consumer Behavior - Money monthly spent on carryout/delivered foods
Consumer Behavior - Income spent on food at supermarket/grocery store (%)
Consumer Behavior - Income spent on food at other stores (%)
Consumer Behavior - Income spent on eating out (%)
Consumer Behavior - Income spent on carryout/delivered foods (%)
Current Health Status - General health condition (%)
Current Health Status - Blood donors (%)
Current Health Status - Has blood ever tested for HIV virus (%)
Current Health Status - Left-handed people (%)
Dermatology - People using sunscreen (%)
Diabetes - Diabetics (%)
Diabetes - Had a blood test for high blood sugar (%)
Diabetes - People taking insulin (%)
Diet Behavior & Nutrition - Diet health (%)
Diet Behavior & Nutrition - Milk product consumption (# of products/month)
Diet Behavior & Nutrition - Meals not home prepared (#/week)
Diet Behavior & Nutrition - Meals from fast food or pizza place (#/week)
Diet Behavior & Nutrition - Ready-to-eat foods (#/month)
Diet Behavior & Nutrition - Frozen meals/pizza (#/month)
Drug Use - People that ever used marijuana or hashish (%)
Drug Use - Ever used hard drugs (%)
Drug Use - Ever used any form of cocaine (%)
Drug Use - Ever used heroin (%)
Drug Use - Ever used methamphetamine (%)
Health Insurance - People covered by health insurance (%)
Kidney Conditions-Urology - Avg. # of times urinating at night
Medical Conditions - People with asthma (%)
Medical Conditions - People with anemia (%)
Medical Conditions - People with psoriasis (%)
Medical Conditions - People with overweight (%)
Medical Conditions - Elderly people having difficulties in thinking or remembering (%)
Medical Conditions - People who ever received blood transfusion (%)
Medical Conditions - People having trouble seeing even with glass/contacts (%)
Medical Conditions - People with arthritis (%)
Medical Conditions - People with gout (%)
Medical Conditions - People with congestive heart failure (%)
Medical Conditions - People with coronary heart disease (%)
Medical Conditions - People with angina pectoris (%)
Medical Conditions - People who ever had heart attack (%)
Medical Conditions - People who ever had stroke (%)
Medical Conditions - People with emphysema (%)
Medical Conditions - People with thyroid problem (%)
Medical Conditions - People with chronic bronchitis (%)
Medical Conditions - People with any liver condition (%)
Medical Conditions - People who ever had cancer or malignancy (%)
Mental Health - People who have little interest in doing things (%)
Mental Health - People feeling down, depressed, or hopeless (%)
Mental Health - People who have trouble sleeping or sleeping too much (%)
Mental Health - People feeling tired or having little energy (%)
Mental Health - People with poor appetite or overeating (%)
Mental Health - People feeling bad about themself (%)
Mental Health - People who have trouble concentrating on things (%)
Mental Health - People moving or speaking slowly or too fast (%)
Mental Health - People having thoughts they would be better off dead (%)
Oral Health - Average years since last visit a dentist
Oral Health - People embarrassed because of mouth (%)
Oral Health - People with gum disease (%)
Oral Health - General health of teeth and gums (%)
Oral Health - Average days a week using dental floss/device
Oral Health - Average days a week using mouthwash for dental problem
Oral Health - Average number of teeth
Pesticide Use - Households using pesticides to control insects (%)
Pesticide Use - Households using pesticides to kill weeds (%)
Physical Activity - People doing vigorous-intensity work activities (%)
Physical Activity - People doing moderate-intensity work activities (%)
Physical Activity - People walking or bicycling (%)
Physical Activity - People doing vigorous-intensity recreational activities (%)
Physical Activity - People doing moderate-intensity recreational activities (%)
Physical Activity - Average hours a day doing sedentary activities
Physical Activity - Average hours a day watching TV or videos
Physical Activity - Average hours a day using computer
Physical Functioning - People having limitations keeping them from working (%)
Physical Functioning - People limited in amount of work they can do (%)
Physical Functioning - People that need special equipment to walk (%)
Physical Functioning - People experiencing confusion/memory problems (%)
Physical Functioning - People requiring special healthcare equipment (%)
Prescription Medications - Average number of prescription medicines taking
Preventive Aspirin Use - Adults 40+ taking low-dose aspirin (%)
Reproductive Health - Vaginal deliveries (%)
Reproductive Health - Cesarean deliveries (%)
Reproductive Health - Deliveries resulted in a live birth (%)
Reproductive Health - Pregnancies resulted in a delivery (%)
Reproductive Health - Women breastfeeding newborns (%)
Reproductive Health - Women that had a hysterectomy (%)
Reproductive Health - Women that had both ovaries removed (%)
Reproductive Health - Women that have ever taken birth control pills (%)
Reproductive Health - Women taking birth control pills (%)
Reproductive Health - Women that have ever used Depo-Provera or injectables (%)
Reproductive Health - Women that have ever used female hormones (%)
Sexual Behavior - People 18+ that ever had sex (vaginal, anal, or oral) (%)
Sexual Behavior - Males 18+ that ever had vaginal sex with a woman (%)
Sexual Behavior - Males 18+ that ever performed oral sex on a woman (%)
Sexual Behavior - Males 18+ that ever had anal sex with a woman (%)
Sexual Behavior - Males 18+ that ever had any sex with a man (%)
Sexual Behavior - Females 18+ that ever had vaginal sex with a man (%)
Sexual Behavior - Females 18+ that ever performed oral sex on a man (%)
Sexual Behavior - Females 18+ that ever had anal sex with a man (%)
Sexual Behavior - Females 18+ that ever had any kind of sex with a woman (%)
Sexual Behavior - Average age people first had sex
Sexual Behavior - Average number of female sex partners in lifetime (males 18+)
Sexual Behavior - Average number of female vaginal sex partners in lifetime (males 18+)
Sexual Behavior - Average age people first performed oral sex on a woman (18+)
Sexual Behavior - Average number of woman performed oral sex on in lifetime (18+)
Sexual Behavior - Average number of male sex partners in lifetime (males 18+)
Sexual Behavior - Average number of male anal sex partners in lifetime (males 18+)
Sexual Behavior - Average age people first performed oral sex on a man (18+)
Sexual Behavior - Average number of male oral sex partners in lifetime (18+)
Sexual Behavior - People using protection when performing oral sex (%)
Sexual Behavior - Average number of times people have vaginal or anal sex a year
Sexual Behavior - People having sex without condom (%)
Sexual Behavior - Average number of male sex partners in lifetime (females 18+)
Sexual Behavior - Average number of male vaginal sex partners in lifetime (females 18+)
Sexual Behavior - Average number of female sex partners in lifetime (females 18+)
Sexual Behavior - Circumcised males 18+ (%)
Sleep Disorders - Average hours sleeping at night
Sleep Disorders - People that has trouble sleeping (%)
Smoking-Cigarette Use - People smoking cigarettes (%)
Taste & Smell - People 40+ having problems with smell (%)
Taste & Smell - People 40+ having problems with taste (%)
Taste & Smell - People 40+ that ever had wisdom teeth removed (%)
Taste & Smell - People 40+ that ever had tonsils teeth removed (%)
Taste & Smell - People 40+ that ever had a loss of consciousness because of a head injury (%)
Taste & Smell - People 40+ that ever had a broken nose or other serious injury to face or skull (%)
Taste & Smell - People 40+ that ever had two or more sinus infections (%)
Weight - Average height (inches)
Weight - Average weight (pounds)
Weight - Average BMI
Weight - People that are obese (%)
Weight - People that ever were obese (%)
Weight - People trying to lose weight (%)
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