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Old 02-06-2011, 07:04 AM
 
10 posts, read 37,920 times
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Has anyone here had any experience with Home Depot installing carpet in their home. My Mom needs capet and this deal they offer looks pretty good. Any help would be appreciated.
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Old 02-06-2011, 07:19 AM
 
5,517 posts, read 5,092,413 times
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One of my law professors told a veritable horror story about the carpet installers from Home Depot. After repeatedly phoning her on installation day to say that they would be "a little bit late" for her scheduled 2:00 PM carpet installation, the installers eventually showed up at her home around 10:00 PM to begin a job that would have taken at least 3 hours to complete!

Because she has a young child, she would not allow them to begin their noisy installation work at that late hour. She cancelled her contract with Home Depot as a result of their bizarre scheduling for installation.

It should be noted that there are undoubtedly different installers for each Home Depot store, so her experience may not be typical. However, I did want to share her tale of woe in connection with a Home Depot store in Hunterdon County.
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Old 02-06-2011, 09:40 AM
 
Location: KC Missouri
93 posts, read 405,071 times
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They certainly are not cheaper than your corner carpet store, That whole house installation for $99 is a gimmick. Thier pad prices are 3 times what a local store charges. The deal is only good on special orde carpet etc.
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Home Depot Carpet Install-2499nstall-1-.jpg  
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Old 02-06-2011, 11:55 AM
 
9,125 posts, read 23,605,218 times
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Home Depot does not employ installers- they subcontract it, often to the same folks that install for locally owned stores. When we were finishing our basement, we got pricing from Home Depot and Lowes, and also from the local carpet store. The local store was almost 10% lower, and they were a pleasure to deal with. At the big box stores, you're often dealing with a person who was working in the paint department the week before, and just finished the 1-hour training video on flooring- not exactly a flooring pro.
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Old 02-06-2011, 01:24 PM
 
1,111 posts, read 2,623,967 times
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I had HomeDepot install my carpet for basement with Berber. No issues! Excellent job. On time and took 2 days. Cheaper than local stores.

I also used Homedepot for Blind installation and Fence Installation. All went fine. All were cheaper than everything else.

Homedepot offers promotions that include no interest for one year! I make monthly payments and pay in full in month 12. Works out great!
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Old 02-06-2011, 01:26 PM
 
1,111 posts, read 2,623,967 times
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Quote:
Originally Posted by samfloor View Post
They certainly are not cheaper than your corner carpet store, That whole house installation for $99 is a gimmick. Thier pad prices are 3 times what a local store charges. The deal is only good on special orde carpet etc.
That ad is wrong. I had stairs in my basement and there was no extra charge. It was a flat rate.
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Old 02-06-2011, 01:30 PM
 
10 posts, read 37,920 times
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Thanks for the input.
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Old 02-06-2011, 01:35 PM
 
1,111 posts, read 2,623,967 times
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I did pay extra for their 'premium pad' (better for moisture) because I was putting berber in basement. Their premium pad makes it so much more cushier and comfortable to walk on. I bought their commercial grade berber which was one of the cheapest prices and very very happy. No tears or strands pulling up after a 1 Year+.
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Old 02-07-2011, 09:07 PM
 
Location: KC Missouri
93 posts, read 405,071 times
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Actual complaint from a customer.....

[RIGHT] 0 [/RIGHT]

We recently had a similar experience with a Home Depot in Traverse City, MI. Anticipating additional charges for the to-good-to-be-true $96 advertised installation price, I pulled up all of the old carpeting, removed all doors and completely emptied all rooms that were to have new carpeting installed.

We were then told that the old linoleum must be removed for an additional charge of $425 despite the fact that the old carpeting had lasted decades on top of the linoleum. Being a former carpet installer, I knew this was ridiculous but Home Depot refused to install the carpeting without the removal of the vinyl. I then stated that I would do that as well.

We left the store undecided, but when I reviewed our quote at home I noticed a charge for a second installation at $325. After calling on this I was told that that was for installation of the pad this worked out to more than $3 per yard to install carpet pad. Ridiculous.

I then said that I would put down the pad as well but I was told that the Home Depot installers would not install the carpet down unless they also did the pad. I appreciate the fact that people need to make a buck, but this whole game is deceptive and disingenuous.
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