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Old 07-18-2008, 08:44 AM
 
1 posts, read 3,244 times
Reputation: 10

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Had them at the house last night. They SUCK. It was worse sales tactics than car dealers use.
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Old 07-20-2008, 10:47 PM
 
88 posts, read 361,001 times
Reputation: 19
Just don't use Empire, I checked on them on a consumer website and there were hundreds of "bait and switch" complaints. You order, and when they get to your home they tell you they are out of what you ordered but have something comparable. The complaints said it was a much lower quality than what was ordered. ALL the complaints said the same thing.
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Old 07-21-2008, 06:12 AM
 
Location: Cherry Hill, New Jersey
1,369 posts, read 4,144,219 times
Reputation: 672
We had a very good experience so far with Smart Carpet. So far, because we only had two bedrooms of carpet installed.. We also purchased hardwood for the majority of the house, new tile for the kitchen and two bathrooms. We are not quite ready for that to be installed yet as we have wall repair and painting going on.

Just an FYI: You can negotiate. The guy came in measured and gave us an estimate between $9,600-$13,000 for the entire pkg. We told them our budget was $8500 for everything and the salesman made it work.

Look, I really don't care how he made it work, it worked...capiche?
Shanny
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Old 12-09-2008, 10:07 AM
 
1 posts, read 3,033 times
Reputation: 10
Default SMART Carpet Info

In the past 3 years SMART Carpet and Flooring has sold and installed flooring products to more than 76,000 customers. It is of course natural to experience some problems. In that same period SMART Carpet and Flooring has received 67 complaints with the BBB out of 76,000 jobs. Of those 67, 63 have been resolved and 4 were closed by the BBB. SMART Carpet and Flooring encourages its customers to call 1 800 526 RUGS to resolve their issues.
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Old 01-06-2009, 08:55 PM
 
2 posts, read 17,606 times
Reputation: 13
Empire & Smart Carpets are both high pressure scum that cost almost twice as much than Worldwide. And the Empire ad that claims 60% off? They are full of it, if their already discounted (ha!) quote can be reduced by 20% "with a phone call", who in their right mind would EVER had purchased anything from them at 60% higher? There are laws against false advertising, unfortunately nobody enforces them.

76,000 customers in 3 years? Another joke...

Last edited by mustbeheard; 01-06-2009 at 08:56 PM.. Reason: spelling
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