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Old 11-06-2012, 12:11 PM
 
26 posts, read 33,803 times
Reputation: 11

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Hi,

We have power back at my place since Nov 1 and still any of optimum services available. When I called them, they do not pick up the phone. Chat has to wait about more than an hour and when email them, they said they are going to work on that. But I don't see any technician or maintenance car working around my area.I am in Edison area.
Has anyone has similar issue?

Regards,
Joe
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Old 11-06-2012, 12:52 PM
 
8,682 posts, read 11,948,371 times
Reputation: 8111
I had a similar issue with FIOS, but they answered immediately (this morning) and had a service tech out within 2 hours to replace some equipment which failed during the storm.
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Old 11-06-2012, 01:52 PM
 
198 posts, read 328,741 times
Reputation: 176
It could be they're well aware of your issues, but you're in one of the "problem areas" that's especially bad. We never even lost power, and we just got internet back yesterday.
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