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Old 07-06-2018, 08:53 AM
 
2 posts, read 1,141 times
Reputation: 10

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So I live in a lottery unit in a large building, and a few weeks ago one of my amazon packages got lost somehow. The tracking showed it arrived at the building and the building's notification system shows that one of the doormen logged it into their system, but when I went to pick it up they couldn't find it. I came back the next day and nothing still. Came back on the weekend and the supervisor was there and we checked the security camera together because the doorman who logged the package insisted I picked it up. The footage showed I received some packages, but not the one that was missing.

They said they were going to talk to the guy and see whats up. I then go on vacation for a week and during that time I decided to let it go... it was only $25 worth of junk I bought off of Amazon... but then when I came back to pickup another delivery the other day and another doorman notices the missing package i still logged as not picked up in their system so that sort of renewed the discussion as the supervisor was standing next to him... I pretty much told them that I don't want to get anyone in trouble over a $25 package (though that ship might have already sailed) and he said he'd just get the guy to give me $25... which feels weird.

I'm not certain they know I'm in a lottery unit so they might just think I'm just a well off ******* trying to take it out on them...

I keep going back and forth on what to do... They definitely messed up and in my head I feel like if I let this slide then they'd probably let me slide or cover for me in some indeterminate way in the future.

Or should I just be an ******* and shake the tree until $25 falls out?
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Old 07-06-2018, 09:01 AM
 
11,230 posts, read 21,664,282 times
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If you want to let them off the hook, you could just say you contacted Amazon and they agreed to give you a credit toward a future purchase, but that it was only a one-time deal and won't happen again if the packages are lost on the receiver's end. But that's only if you want to lie to them about it.

I think the problem with making the doorman pay you $25 is that you still have to live there and deal with these people on a daily basis. For me, it would be worth eating the $25 in order not to have a poor relationship with people who are there in a "service" capacity.
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Old 07-06-2018, 09:16 AM
 
133 posts, read 79,978 times
Reputation: 59
Does the front desk have cameras? Maybe someone else in the building picked it up by mistake? Could they check the cameras.
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Old 07-06-2018, 09:22 AM
 
3,234 posts, read 1,523,611 times
Reputation: 3570
If the doorman made an error, he needs to deal with his employer. There has to be a system set up. This is an important feature of his job.

If the doorman gets screwed ,it is not cause of you.does not matter how you got the apartment.its not their business.you are not different from any other tenant.
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Old 07-06-2018, 09:24 AM
 
754 posts, read 300,771 times
Reputation: 625
Doing too much for a $25 package

All you had to do was call amazon and they would replace what was lost
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Old 07-06-2018, 09:28 AM
 
570 posts, read 552,969 times
Reputation: 430
I don't feel you are doing too much, these kind of problems need to be resolved ASAP, so no more packages get lost.

When the guy approaches you with $25, if you really don't need it, give it back to him, with a strict warning.
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Old 07-06-2018, 09:34 AM
 
Location: Bronx
16,054 posts, read 18,571,439 times
Reputation: 8108
Quote:
Originally Posted by Henna View Post
If you want to let them off the hook, you could just say you contacted Amazon and they agreed to give you a credit toward a future purchase, but that it was only a one-time deal and won't happen again if the packages are lost on the receiver's end. But that's only if you want to lie to them about it.

I think the problem with making the doorman pay you $25 is that you still have to live there and deal with these people on a daily basis. For me, it would be worth eating the $25 in order not to have a poor relationship with people who are there in a "service" capacity.
Talk to the management company about what happened and show proof. Talk to the Super or property manager about what happened. I don't think the doorman will be fired over a 25 dollar amazon package, instead recieve a warning. Packages will go missing time to time with doormen buildings. Make sure the management company has a system in place for when packs we are received and and relinquished to the appropriate tenant or vendor.
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Old 07-06-2018, 12:20 PM
 
1,061 posts, read 393,826 times
Reputation: 1423
You are paying for the doorman's salary. If he screws up 2 more times start asking questions. As long as Amazon redelivers or issued a refund it's whatever.
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Old 07-06-2018, 12:50 PM
 
Location: New York, NY
8,118 posts, read 3,428,184 times
Reputation: 3265
I could give a rat's @ss about who gets in trouble. It's about principle. The package should be there. I'd give them a pass this time and give a stern warning and call it a day. As others have said, if Amazon can replace it, no need to keep running around in circles and making a big deal over it, but make it clear that you expect this issue to be remedied going forward. When you're too nice people will take advantage.
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Old 07-06-2018, 02:06 PM
 
Location: Confines of the 101 Precinct
19,446 posts, read 34,511,962 times
Reputation: 8314
What difference does it make that you live in a lottery unit?
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