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Old 08-15-2013, 09:55 AM
 
3,592 posts, read 4,716,640 times
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Quote:
Originally Posted by susie creamcheese View Post
what you think of the person who decides to use the self-checkout...

with a gazillion items in the cart--like full of stuff

What is the psychology of that? I have already talked to the clerks about the whole point of having self checkout and it being very zippy when it's just about 10 items or less.

One clerk told me they used to have '15 items or less' signs but took them down. I can't fathom why but perhaps it has to do with "the customer is always right."

Please help me with this. I am so not receiving.

If the signs were taken down and this is happening, that's the store's fault. The shopping cart full people (some of them) would be averted from self-checkout if the signs were there. I used to do it myself, until I figured out this is counter-productive when the self-check registers break down or need to be re-set by an associate. Up to that time, I never really considered the psychology of my choice. If the 10 items or less sign had been present, I would comply with it.
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Old 08-16-2013, 12:22 PM
 
633 posts, read 848,195 times
Reputation: 1448
Quote:
Originally Posted by susie creamcheese View Post
I hear that a lot: "Well, there's no sign!" or "There's no law that I can't blast my car subwoofers through the neighborhood so it's my right!"

Everything is not in the books but it doesn't mean anything goes...

I think that the point is that these are not meant to be "express lanes". They are just an option for checkout.....either you check your self out or they do it. Not unlike gas stations that used to have full service and self service. In our store they even go so far as to designate one of the self checkouts as "express" (15 items or less). So it should

I never use those stupid things myself because they ALWAYS get stuck or messed up somehow (no matter how compliant I am) and it takes me longer than going through the regular checkout. Also, as someone mentioned previously, not all items can go through self check out.
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Old 08-17-2013, 06:56 PM
FBJ
 
Location: Tall Building down by the river
39,611 posts, read 50,185,827 times
Reputation: 9451
Quote:
Originally Posted by susie creamcheese View Post
what you think of the person who decides to use the self-checkout...

with a gazillion items in the cart--like full of stuff

What is the psychology of that? I have already talked to the clerks about the whole point of having self checkout and it being very zippy when it's just about 10 items or less.

One clerk told me they used to have '15 items or less' signs but took them down. I can't fathom why but perhaps it has to do with "the customer is always right."

Please help me with this. I am so not receiving.

The person has been brainwashed to believe that's the norm. I won't let it happen to me ever
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