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I've heard that businesses greet customers as a way of letting them know they are being watched - sort of a loss prevention thing....if customers know the store staff is aware of them, they are less likely to steal. So in that sense, I try to be sensitive to the challenges retailers are facing; if the clerks want to greet me, I am okay with that, even though I'd rather they just left me alone. However - if the store staff trails me through the store, asking if I can be helped, etc., I will leave the store and usually not ever return. There must be a better way to discourage theft than to annoy people in to leaving.
Sometimes I don't like to be noticed. I just want to go about my business without having to engage in conversation. Obviously if I need help, I want help to arrive.
We are talking about the owner, and not a big box store it is not a store policy issue.
I really hate the stores that have fake customer service overkill policies. I don't want to be asked how I am and if I am finding everything ok every few steps while I am in my hair curlers and slippers and just want to grab a quick item and run away.
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Originally Posted by Luvvarkansas
I don't mind a sincere greeting, but those loud, fake, across-the-room "Hi, welcome to _____" are annoying.
I'm on board with both responses.
I generally like to be greeted with a simple "Hello", "How are you?" or "Can I help you find something?". All are generally nice greetings and the few times I've actually needed some assistance, it was nice to know they were right there.
However, there's a difference between a simple and forced greeting. I purposely will not visit SW Moes for that very reason. It is part of their job to greet people with that "Welcome to Moes!" greeting every time and it sounds terribly forced every single time.
You don't have to strew rose petals in their path, but it's stupid to not acknowledge the existence of customers.
I agree. It's rude not to greet customers. Some people love rose petals strewn about as well. Some want to be left alone too, and that's fine. It helps if you work in retail (for example) to learn and master the art of reading people.
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I do not mind it though, what I do mind are those annoying sales associates that hover aorund where ever you go, and try to inform of every little thing; I do not blame them but management who makes them do such stupidity.
My boss forces me to do this when I can clearly see people who want to be left alone I hate it.
I appreciate a simple hello, followed by "Let me know if there's anything I can help you with" or words to that effect. That signals to me that: a) the employees have acknowledged that I'm in the store (not always a given, in some stores); and b) they're willing to help me if and when I need help, and won't be tagging around after me, which I don't like.
I've been to places were the service is rude or even non-existent.
I choose to come back because of the quality of the food.
If there are other places with more acceptable service to you, go there instead
And I'm not trying to sell anything. The owner is. D'oh!
But when you go to a store aren't you usually looking to complete a transaction, to fulfill a want or need of your own?
Shopping is a two way street most of the time and I really don't get the attitude that has become so prevalent that customers are the only half of the equation that matters.
I've heard that businesses greet customers as a way of letting them know they are being watched - sort of a loss prevention thing....if customers know the store staff is aware of them, they are less likely to steal. So in that sense, I try to be sensitive to the challenges retailers are facing; if the clerks want to greet me, I am okay with that, even though I'd rather they just left me alone. However - if the store staff trails me through the store, asking if I can be helped, etc., I will leave the store and usually not ever return. There must be a better way to discourage theft than to annoy people in to leaving.
one thing Ive learned is DO NOT make EYE CONTACT with LOSS PREVENTION
once you do that they start keeping an eye on you even more and even give you rude stares or almost like they are trying to intimidate you, not a pleasant atmosphere when your shopping, it actually makes me want to shop elsewhere, I dont like supporting a business that treats me like that, almost like accusing me of stealing something when I didnt do anything.
rude stares by loss prevention / plain clothes security is the same as saying get out of my store, a very unwelcome feeling.
also if they say hello, and you dont reply back they start getting suspicious of you and may watch you or follow you around more
I guess they take not saying hello back to them is a sign of hostility or possible thief?
Last edited by mr bolo; 09-02-2016 at 01:43 PM..
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I hate it.
Rude stares by Loss Prevention
