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You need to speak to the doctor he is the only who will speak to her directly and let him know that you don't appreciate her tone or her overbearing attitude towards you . She is not a very good nurse from what you are describing she sounds like a witch with a b . If anyone ever talked to my father like that when he was going through his cancer I would have told her to her face to just shut up . I told the nurse at the hospital that one time and she says "what ? , what did you say ? and I told her to shut up and not talk to my father like that . Yes report her report her report her to the doctor .
Unacceptable. Absolutely unacceptable. If she has treated you this way, she most certainly has treated others in the same manner. She keeps doing this because she keeps getting away with it.
You need to speak to your physician as well as to the chief nursing officer.
everyone deserves to be treated with respect and not be yelled at. I would tell her straight out next time she yells at you that you do not appreciate hr yelling at you and that this isn't the first time but you hope it will be the last. let that sink in. if she still is inappropriate tell her boss.
Sounds like everyone needs to know this. There should be a Patient Advocate available with this clinic. This is the correct person to talk to when you don't feel well enough or don't care to deal with problems with staff members.
His job is to act as a neutral go-between between you and the medical services people and to see that they are providing the services in accordance with the Patient's Bill of Rights. That will be your man.
If they haven't given you a Patient's Rights handout you can ask for one and it should have the name and number available.
Of course you can bring this up with other staff or even the doctor but they are very busy people and may not even consider it to be a part of their job description. If your doctor seems like the kind of person who is receptive to your complaints I suppose you could talk to him about it. I'm wondering if he doesn't already know.
why do you think he already knows? and to hellpaso, the fact that she may be getting away with it bothers me. if the matter is brought to her attention does she go on a tirade or turn the facts around? my doc also uses her in preparing the stuff like FLMA, paratransit documentation(in 4 months there will be another one). she hates doing those and indirectly lets me know it. maybe if my doc isn't receptive it might be time for him to refer me to another institution?
The majority of the time the patient advocate will at minimum get people to kiss your butt. But likely everyone will know you got the advocate involved and there will be some tip toeing around you.
I once called an advocate after I was left alone for hours in a room where the a/c went out and it got so hot I passed out when trying to stand up. I called my nurse a million times and she would just come and turn my bell off and do nothing. She even called me a name. Finally she realized the AC wasn't working (it must have been over 90 in there) and when she helped me stand up to move me out of the room and I passed out. I woke up and heard her say "let's not put this in the chart" to the guy helping her pick me back up.
So of course I insisted on an advocate. She was the devil. Never met such a rude lady. But they were circling the wagons at that point, I think.
Either way, calling the advocate does make waves. Usually it works out well, but everyone knows. Sometimes it makes things worse though.
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