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Old 03-11-2010, 04:26 PM
 
Location: Boone, NC
1,155 posts, read 3,149,573 times
Reputation: 282

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Quote:
Originally Posted by CDrake78 View Post
Hello everyone.. I've been watching this thread for a while. My situation has similarities to some others but there are differences too. On Feb. 28th I filed online the claim for my last week of Tier 1 (which from what I understand should have made the Feb. 28 deadline).

On Monday, I could not file because I was just getting the benefits exhausted message. I called the number, and the rep said she would open my claim back up so I would be able to file online the next morning. Well, I was able to file and I waited until yesterday to see if I would be paid. I ended up having to call again because even with being able to file the day before I was still not seeing a payment going through. When I called, the rep. I spoke with said that the first person rep.did unlock my claim, but the system wasn't smart enough to move me on to Tier 2. He said he would send an email to his supervisor, and that his supervisor would be able to move the claim onto Tier 2 and release the payment for today.

I checked this morning and the pending payment is still not showing on the payment history like it normally does the day I will be paid. I'm stressed and confused. I do understand that a lot is going on right now and the reps for ESC are under a lot of stress as well due to the problems with the system. I just don't know what to do, or if I should just wait it out. I don't really want to be a pest and call constantly, but I am worried about when I will get my payment.
Yes, this would have required your claim to be "reopened", and it sounds like they did that. They may have done it too soon before the fix was in place. I don't know what status your claim is in now, whether it has Tier 1 money there or not, whether there is a payorder week open or not, etc.

They may just need to do what we call a "dummy A1" in the "Old Tier 1/New Tier 1" field. Sorry, but as you can imagine, without physically seeing it for myself after someone has tried something that didn't work, it's impossible for me to know exactly what it looks like. Hopefully that supervisor is keeping on top of it. I make little sticky notes each day and put them on my monitor and check my problem claims the next day to see if the transaction I did the previous day worked.
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Old 03-11-2010, 04:34 PM
 
Location: Boone, NC
1,155 posts, read 3,149,573 times
Reputation: 282
Quote:
Originally Posted by Suezq - NC View Post
Thank you so much for this thread and all who contribute to it! Esp Jdljr! I read the all the pages yesterday. before this I didn't even know what a tier was in relation to UI.

I am on my first benefit year, 26 weeks. I just exhausted those the begining of March. I received a letter stating I would get EB. I filed March 1st and didn't get paid.

I called the ESC and was told there was a computer upgrade and my file was one of the ones being worked on. They said call back Friday. Which I did and I got nowhere. So I went to the Raleigh office and was told I needed to make an appointment to see a claims specialist. Earliest appt - a week later. (Tomorrow). I was told there is nothing they can do and a lot of people are in my situation.

If I had had a clue I wasn't going to get my UI I would have set aside money or made plans . I called a couple of times this week and that is when I found out about congress, the senator from KY and this forum.

I also spoke with a supervisor at the ESC yesterday. He basically said that the EB bill was not passed, then it was, and that NC didn't have the money yet. He said my letter and the money sitting in my claim profile could be meaningless. He said all he knew right now was that my profile was being worked on.

I asked him about tiers and what tier was I on and he suggested I do some reading on the internet and maybe get a job. Seriously. I told him that was my primary focus every day.

All I know now is that i have an appt tomorrow at 9:45am with a claims specialist at the Raleigh office.

I believe this is the computer issue that I was told about.

Whistleblower 9: Computer Glitch Backs Up Unemployment Payments - News Story - WSOC Charlotte (http://www.wsoctv.com/news/22733066/detail.html - broken link)
I'm assuming that you met the 1.5 times rule in your base period and had enough wages for extensions. If so, if you exhausted your regular UI on Feb 27th, that was after the date by which you needed to exhaust in order to move into the first Tier of extension (Feb 21). Several days after the expiration date, Congress temporarily extended the date to early April, but our systems still had the previously legislated date. It took some programming to change the date...but by then, many claims had stopped and did not move into the first (or next) extension as they otherwise would have.

But now that date has been moved in our system, and it takes a manual intervention to get the claim going again. If I'm envisioning your problem correctly, what someone needs to do is reopen your claim (NIE - No Intervening Employment) on the B1 screen using 02282010 as the re-open date. This should trigger your claim to reopen and set up for Tier 1.
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Old 03-11-2010, 04:40 PM
 
Location: Boone, NC
1,155 posts, read 3,149,573 times
Reputation: 282
Quote:
Originally Posted by kap1 View Post
Hi this is for anyone who has had this experience lately. I received a letter 2 weeks ago that said I was eligible for tier 2 benefits . I have been collecting for about a yr and thought I was further along than tier 2 but I don't understand all this like the rest of you seem to. Then the other day I got a letter saying my benefits were exahusted . Don't understand happen to anyone else? thank you for your help
You may be far beyond your Tier 2, however that letter likely says REVISION on it on the right hand side. This is simply letting you know that your total Tier 2 amount has been REVISED by a little bit, as a result of legislation signed last November by the President. When he signed Tier 3 and Tier 4, also included in the bill was one additional "week" (it's not a full week for some, it's a percentage) of Tier 2. So this letter was letting you know that your Tier 2 had been augmented by this additional "week" of Tier 2. The letter is NOT saying you have another whole big pot of money of Tier 2. The dollar figure there on the letter now includes the extra "week". You should receive that extra "week", if you haven't already, at some point after you finish Tier 3. If you've finished Tier 3, and have simply just been waiting for Tier 4, someone may need to reopen your claim for you to get that one "week" of Tier 2.
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Old 03-11-2010, 04:45 PM
 
Location: Boone, NC
1,155 posts, read 3,149,573 times
Reputation: 282
Quote:
Originally Posted by KC~Carolina View Post
Our coach also said there is nothing being pulled forward.
Quote:
Originally Posted by jskin View Post
That is curious. I'm having my person tell me the same thing about pull forwards.
Yes, this IS curious, since they DO exist! Maybe she just means that they're not doing them right now while working on Tier 4. Or something else. But despite what some people may think or know, a "pull forward" is very valid and I had heard a day or two ago from my regional claims specialist that they were going to start doing them every Tuesday. I had an email late today from her, and she had teleconferenced in on a UI meeting yesterday, but I didn't have a chance to read it before I left today. I'll of course read it in the morning and see if she mentions anything else about it.
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Old 03-11-2010, 04:49 PM
 
Location: Boone, NC
1,155 posts, read 3,149,573 times
Reputation: 282
Quote:
Originally Posted by jskin View Post
Well this morning the system allowed me to file a claim but said I was monearily ineligible. I called the number as it was on the screen. I was on the phone for a LOONg time with them. I listened while they carried on personal conversations about co-workers and their cars. It was unbelievable. She then told me I could possible get tier 4 to wait for a letter. I told her I had never gotten tier 3 and she said you have nothing in tier 3 . ????????????? When I questioned her and said I had never gotten anything from tier 3 I was put on hold again. After about 15 minutes she came back and said they were having computer errors. She had attempted to fix it but could not. She told me to call back on Friday to see if it is fixed. I asked her if she was sure it was just a computer error and she said that was definately the case. So I am still in wait mode but a litlle more hopeful it will work out. Jdjlr when you come on again could you verify her statement please.
There is no reason that I am aware of that someone who set up for and exhausted Tier 1 and 2 would not set up for Tier 3. Maybe you exhausted Tier 3 in a previous benefit year (are you now in your 2nd benefit year?) and so that's why nothing is showing on your current record.

It sounds like so many reps out there are just so blase. I know I don't have to deal with them all like you all do but geesh, it's not that hard to do a little checking around on various screens to get a good picture of what's been happening with your UI history!
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Old 03-11-2010, 04:51 PM
 
Location: Boone, NC
1,155 posts, read 3,149,573 times
Reputation: 282
Quote:
Originally Posted by jskin View Post
and maybe EB (Not sure how this calcualted or who gets it.)
EB is also 80% of your original claim duration. Most qualify for it, the only ones who don't are those who have a disqualification on their claim.
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Old 03-11-2010, 04:54 PM
 
Location: Boone, NC
1,155 posts, read 3,149,573 times
Reputation: 282
Quote:
Originally Posted by Krill View Post
Does anyone know the requirements for EB not the EUC08 but Extended Benefits? I'm stuck in limbo waiting for tier IV like everyone else but talked to a rep who said since I hadn't used EB yet, so he'd try to put it through. And, that I should try to do my normal filing process on Sunday. I don't want to get my hopes up if I'm not eligible for EB. My online profile still says BENEFITS EXHAUSTED. lol So, how are the EB requirements different from EUC08?

Mike
Your rep was right, anyone who still has EB left (even in a previous benefit year) while waiting for Tier 4 programming to be done should be able to be drawing on it. Hopefully he can get it to set up for you (either brought forward from your previous benefit year or still sitting there on your current benefit year).

I will add, though, that some claims erroneously set up for EB prematurely it seems. Some people are not eligible to draw EB (those that have had an adjudicated issue and received a time certain disqualification). I have seen claims where EB is sitting there, but the folks are not eligible for it due to the disqualification.
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Old 03-11-2010, 05:04 PM
 
Location: Boone, NC
1,155 posts, read 3,149,573 times
Reputation: 282
Quote:
Originally Posted by Krill View Post
Having to bring in a list of places I've applied to would be a real pain in the butt. That would take away from time I could use to search for a job. I take the city bus, so it's not like a 30 minute or hour type of thing for me, it's like a half a day thing. Still one day a month is nothing too major to complain about.
The actual EB Eligibility Review is only about 10 or so minutes, in my office at least. Notwithstanding your half-day trip back and forth (), the 10-minute session likely wouldn't take anything from your jobsearch time.

As an added aside for everyone...if you ever get notice to report for an EB Eligibility Review, although you may feel it's a pain in the butt, you best report or your claim will stop (not MIGHT stop...but WILL stop). The only way to get it re-started again is for a fact-finding report to be done by an ESC rep and then it must be adjudicated in Raleigh. No benefits paid during the adjudication process, but if they re-start it, they'd go back and pay weeks you certified for.

Also, if receiving EB be VERY careful each week while certifying your claims. I had a lady who, the week ending Feb 27th, mistakenly answered a question wrong during her certification process. Because she is receiving EB we simply can't get rid of the issue ourselves. It is necessary to send a fact finding to Raleigh to be adjudicated. I looked at her claim (again) today, and the issue still has not been removed. Had it just been EUC I would have been able to get rid of the issue myself. But not EB. EB is very, very strict.

Last edited by jdljr; 03-11-2010 at 05:14 PM..
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Old 03-11-2010, 06:05 PM
 
Location: NC
776 posts, read 1,526,463 times
Reputation: 327
Quote:
Originally Posted by jdljr View Post
The actual EB Eligibility Review is only about 10 or so minutes, in my office at least. Notwithstanding your half-day trip back and forth (), the 10-minute session likely wouldn't take anything from your jobsearch time.

As an added aside for everyone...if you ever get notice to report for an EB Eligibility Review, although you may feel it's a pain in the butt, you best report or your claim will stop (not MIGHT stop...but WILL stop). The only way to get it re-started again is for a fact-finding report to be done by an ESC rep and then it must be adjudicated in Raleigh. No benefits paid during the adjudication process, but if they re-start it, they'd go back and pay weeks you certified for.
Thanks jdljr, as usual.

Besides for EB eligibility, do they even have general eligibility reviews, where you're asked to come down with your job search sheets, etc? And if so...I guess it would just be a random process picking people. I just know so many people, including myself, who have never gotten called down there. Of course, none of them were eligible for EB, so maybe that's why.
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Old 03-11-2010, 06:20 PM
 
177 posts, read 270,453 times
Reputation: 37
Quote:
Originally Posted by jdljr View Post
There is no reason that I am aware of that someone who set up for and exhausted Tier 1 and 2 would not set up for Tier 3. Maybe you exhausted Tier 3 in a previous benefit year (are you now in your 2nd benefit year?) and so that's why nothing is showing on your current record.

It sounds like so many reps out there are just so blase. I know I don't have to deal with them all like you all do but geesh, it's not that hard to do a little checking around on various screens to get a good picture of what's been happening with your UI history!
No I am sorry I wasn't more clear. When the rep came back she said I was right...I should be moving into tier 3. She said was a computer problem that didn't transfer the money properly and that the problem was ongoing and being fixed. She said call back Friday...I think I'll wait until next week because tomorrow is Friday.
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