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Old 04-21-2010, 09:11 PM
 
656 posts, read 709,414 times
Reputation: 34
Quote:
Originally Posted by Frrrunkis! View Post
It is very frustrating. This might sound crazy, but I actually seem to get more accomplished by sending an e-mail over to their customer service. In the past, I've sent them two e-mails on two separate occasions regarding my eligibility and some other issue...I think I had unknown active issues on my account. And within two days, I had both of those issues resolved. So...I just shot them an e-mail now...annnnnnnnd I'll call them again, tomorrow after I check to make sure it still says benefits exhausted.

But you are right...not one rep I've talked to mentions anything about a pull forward. This last one kinda brushed it off with her "call back later" comment. And a few others that I've talked to act like they have no idea what I'm talking about.

Frightening, to say the least.
What's the email address?
Is it the same one at the ncesc site ?
((Thanks))!
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Old 04-21-2010, 10:15 PM
 
131 posts, read 149,669 times
Reputation: 14
Quote:
Originally Posted by KC~Carolina View Post
I'm sorry about your medication Deerest, I hate to hear that!
I agree about using the word "pullforward"
I learned the hard way. You could of heard a pin drop at my local office when I brought the subject up at my RES meeting... I felt like I was on a TV commercial and everyone stopped to look at me, ha!

My job coach also wouldn't discuss the subject with me at all.
My other two inccidents were via phone converstaion with Raleigh, once again no info. or knowledge on a pullforward period, end of conversation.
It wears the soul down playing the who knows what games.. I do understand the confusion and hectic craziness most reps at esc are going through, especially these past 6 months, however whew!
I really dread the phone call I'll have to make come June., please correct me if I'm wrong..? Is there any way to get your benefits from yr one pulled forward without the (manual) transaction done by a rep?
KC,

My pull forward was NOT automatic. As a matter of fact, it was at that time that I found this forum. I guess you'd have to go way back to see my posts about it, but basically, I had an inkling that when my new claim year benes of 13 weeks were exhausted and I was not eligible for any extensions in the new year, that perhaps it MIGHT be possible to return to my first year and draw the Tiers which were added after my new year commenced. I had rec'd a letter saying I was monetarily ineligibe for extensions in the new year so I called an office in Raleigh, and was told different things by the same rep. She told me to file an appeal, which I did and caused all kinds of hullaballoo with my last employer. I had to explain several times to this rep that I realize I was drawing EB when my old claim year ended, but that the legislation in Nov. added new Tiers which I thought I would qualify for. She kept saying I was out of money and options. So somehow I found this forum and figured out that jdljr must be a claim rep. I posed my issue in this forum and it was he who told me about the pull forward. I kept calling different people, both in Raleigh and the toll free line. Everyone kept telling me that I had EB leftover, but that I couldn't get that. I had to keep repeating that new Tiers had been added and that it was those Tiers I should be eligible for. Finally, after stating the same story to the same rep, she agreed that perhaps that was correct and did a transaction. Boom, they sent me a physical check for the 2 weeks I missed, and then I started getting direct deposit which I had in place with both claim years. Had it not been for jdljr and this forum, I would have accepted the first answer that all benes were exhausted. Sadly, the same rep is the one I always get. My latest issue is that I finished Tier 3 on the exact deadline date which made me eligible to go to the next Tier, but somehow I am stuck. The same rep told me during the first call about this that I was out of money. Then I had to explain it to her like twice again and she did this A1 transaction telling me it would refresh my claim and that I should get paid for wk #14 of Tier 2 and then start drawing EB again. I told her I was not eligible for EB and she said, "well, that's what we're going to call it, forget about Tier 4 because you won't get it. You will get the remainder of your EB from your first year, so it is essentially the same." Of course, I now know better, thanks to jdljr, so when I pressed and let her know that I was pretty sure that it should be Tier 4 and not EB, she again stated they were the same and that's just the way it was! She said she would check with her supervisor and call me back, but never did. That was on Monday. I still have not been paid anything and noticed today that my claim says EUC date is April 12, 2010. So, I really don't know what will happen at this point. I am hoping that jdljr will post again tomorrow and let me know if the transaction he tried with someone in the same boat, worked or not. So hang in there and stay thankful that at least you know what to expect. In the event you will need it, I would contact them as soon as your last payment gets processed, so hopefully you wan't have a gap. Prayerfully, you'll find a job and won't need it, though. I have already applied for 6 jobs this week, but heard nada from any of them.
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Old 04-21-2010, 10:19 PM
 
Location: NC
773 posts, read 1,057,389 times
Reputation: 317
Quote:
Originally Posted by KC~Carolina View Post
What's the email address?
Is it the same one at the ncesc site ?
((Thanks))!
Correct...same one from the website. esc.ui.customerservice@ncesc.gov

I don't know...I figure if I try a whole combo of different approaches, I'll succeed one way or another. But I figure with the e-mail address...they probably get flooded with e-mails, so I just assume I'd be ignored. But on two occasions, they've corrected my issue within a couple days thru that e-mail.

Don't fret though really. I'll make sure to let you and others know what worked in getting the pull forward accomplished. Hopefully it's something more simple other than calling until your face turns blue in order to get the right representative on the phone. You guys might have it easier...I have to deal with the Raleigh-Wake County office and my experience and the experiences of others I've heard is not so great. But whatever I'm able to hopefully do or say can hopefully work for you next month or whatever.

Lots and lots of hopefullys.
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Old 04-21-2010, 10:35 PM
 
131 posts, read 149,669 times
Reputation: 14
Quote:
Originally Posted by Frrrunkis! View Post
Correct...same one from the website. esc.ui.customerservice@ncesc.gov

I don't know...I figure if I try a whole combo of different approaches, I'll succeed one way or another. But I figure with the e-mail address...they probably get flooded with e-mails, so I just assume I'd be ignored. But on two occasions, they've corrected my issue within a couple days thru that e-mail.

Don't fret though really. I'll make sure to let you and others know what worked in getting the pull forward accomplished. Hopefully it's something more simple other than calling until your face turns blue in order to get the right representative on the phone. You guys might have it easier...I have to deal with the Raleigh-Wake County office and my experience and the experiences of others I've heard is not so great. But whatever I'm able to hopefully do or say can hopefully work for you next month or whatever.

Lots and lots of hopefullys.
That's funny---(not really. It's actually sad!)---my dealings are with Raleigh/Wake, too. Honestly, I am beginning to think jdljr is a saint sent to educate us! BTW---you are fortunate about the email. I tried email in the very beginning but never got a single response. When I first filed my original claim, I got a letter and a message on my cliam saying there was an issue but not to call or go in b/c the issue would get resolved. After waiting 2 months, I finally went in to the office, armed with my job search records and they literally laughed! They told me that the situation never would have gotten resolved had I not come in
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Old 04-22-2010, 07:21 AM
 
20 posts, read 28,972 times
Reputation: 11
Quote:
Originally Posted by jdljr View Post
I hope there aren't reps out there that are knowingly withholding information about pull forwards. You shouldn't have to ask to have a pull forward, and it shouldn't matter how you know about it.

I have not heard of doing a B1 (reopening the claim) to get the benefits from a previous year to pull forward, ALTHOUGH, the "pull forward" programming that is run once a week may, indeed, simply be a B1 transaction to reopen the claim! I don't know what it is Raleigh does on Tuesday evenings other than it brings the money forward from an old benefit year to a new benefit year. This week I was told that pull forwards are going to be done on Thursday. Hopefully yours works from what the rep did, I may have to ask my regional claims specialist if that's all a pull forward is, and see if I can intervene on some claims before the pull forward programming runs.
I was able to do weekly certification today but after it said there was a problem and it still says funds exhausted not Reg. claim as someone on here posted theirs said.
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Old 04-22-2010, 09:04 AM
 
Location: NC
773 posts, read 1,057,389 times
Reputation: 317
A little update for y'all.

I wake up this morning to check my online account...and it still says "Benefits Exhausted".

I just checked it now (a few hours later and as I'm getting ready to call down there) and my status now says "Unknown".

Perhaps they've gotten to my e-mail and are in the process of pulling forward my EUC benefits? Perhaps. It's been two days since I sent the e-mail, and my previous two issues I sent via e-mail were taken care of over the course of two days.

I'm not going to call just yet...I'm going to wait at least until tomorrow or Monday to see if they've completed the pull forward and my account has been switched back to Tier 2 benefits. At this point in time, I don't know what "Unknown" status means. But it's clear that they're doing something to my account. And hopefully if I am getting a pull forward...that would essentially confirm that a simple e-mail is amazingly what got the job done.

I'll keep you posted.
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Old 04-22-2010, 10:03 AM
 
656 posts, read 709,414 times
Reputation: 34
Quote:
Originally Posted by Frrrunkis! View Post
Correct...same one from the website. esc.ui.customerservice@ncesc.gov

I don't know...I figure if I try a whole combo of different approaches, I'll succeed one way or another. But I figure with the e-mail address...they probably get flooded with e-mails, so I just assume I'd be ignored. But on two occasions, they've corrected my issue within a couple days thru that e-mail.

Don't fret though really. I'll make sure to let you and others know what worked in getting the pull forward accomplished. Hopefully it's something more simple other than calling until your face turns blue in order to get the right representative on the phone. You guys might have it easier...I have to deal with the Raleigh-Wake County office and my experience and the experiences of others I've heard is not so great. But whatever I'm able to hopefully do or say can hopefully work for you next month or whatever.

Lots and lots of hopefullys.
Thanks!

I'll be checking here to see how you did, ha!
My office is Rowan county, I haven't had to deal with them to much.
They've been pretty good to call back (eventually)in my earlier benefit days.
However, they're are the ones that repeatedly said theres'
No such thing as a pullforward, ha!
I have to also hope by May 22nd they add another 30 day extension date or finally extend to the end of 2010.

Goodluck and hopefully's backatcha!
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Old 04-22-2010, 10:11 AM
 
656 posts, read 709,414 times
Reputation: 34
Quote:
Originally Posted by Frrrunkis! View Post
A little update for y'all.

I wake up this morning to check my online account...and it still says "Benefits Exhausted".

I just checked it now (a few hours later and as I'm getting ready to call down there) and my status now says "Unknown".

Perhaps they've gotten to my e-mail and are in the process of pulling forward my EUC benefits? Perhaps. It's been two days since I sent the e-mail, and my previous two issues I sent via e-mail were taken care of over the course of two days.

I'm not going to call just yet...I'm going to wait at least until tomorrow or Monday to see if they've completed the pull forward and my account has been switched back to Tier 2 benefits. At this point in time, I don't know what "Unknown" status means. But it's clear that they're doing something to my account. And hopefully if I am getting a pull forward...that would essentially confirm that a simple e-mail is amazingly what got the job done.

I'll keep you posted.
Wow, so this sounds positive!
If this works, you'll have to share with us word for word what you told them....
Can I copy your paper Frrrunkis???, lol!
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Old 04-22-2010, 10:45 AM
 
20 posts, read 28,972 times
Reputation: 11
My status is now "unknown" also.
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Old 04-22-2010, 11:14 AM
 
177 posts, read 185,168 times
Reputation: 37
Quote:
Originally Posted by Frrrunkis! View Post
A little update for y'all.

I wake up this morning to check my online account...and it still says "Benefits Exhausted".

I just checked it now (a few hours later and as I'm getting ready to call down there) and my status now says "Unknown".

Perhaps they've gotten to my e-mail and are in the process of pulling forward my EUC benefits? Perhaps. It's been two days since I sent the e-mail, and my previous two issues I sent via e-mail were taken care of over the course of two days.

I'm not going to call just yet...I'm going to wait at least until tomorrow or Monday to see if they've completed the pull forward and my account has been switched back to Tier 2 benefits. At this point in time, I don't know what "Unknown" status means. But it's clear that they're doing something to my account. And hopefully if I am getting a pull forward...that would essentially confirm that a simple e-mail is amazingly what got the job done.

I'll keep you posted.
This was what happened on my claim about 8 days or so before I finally got paid. After a few days my status changed to regular active claim. I was paid that Monday.
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