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YES in a way, i understand that some of them are useless, but how can they be that lost??? i mean dont they do that for a living? and havent they had about 1000 other calls in the last week or so about the VERY SAME THING??? how can they not know whats going on????
YES in a way, i understand that some of them are useless, but how can they be that lost??? i mean dont they do that for a living? and havent they had about 1000 other calls in the last week or so about the VERY SAME THING??? how can they not know whats going on????
Because.......it's lunch time. They know that if they're stuck talking to people beyond noon...then heh...forget about goin to Wendy's, the line is just going to be out the door!
Notice how "investigators" has been changed to "IT experts".
In other words, they're sending geek squad in to try figure this mess out. I wonder how much we're going to pay said IT experts to fix the mess of the paid NCESC IT experts.
I can't get through. I even tried one of the unpublished numbers, got thru twice was hung up on both times, now I can't get through on that number either.
Well, this one went a little quicker...and I've learned almost nothing new.
Her - What can I help you with today sir?
Me - Yes, I'm just calling to find out where I stand at the moment and how many weeks of benefits I have remaining.
Her - Hmmm....you appear to be in extended benefits.
Me - Ok...how many weeks? Where am I at this week?
Her - I'm........not suuuuure. I don't know yet.
Me - Ok...when will we know more?
Her - Ummm...eh...a couple days maybe.
Me - Are you serious?
Her - Is there anything else i can help you with today?
Me - Ummm...well yeah, I didn't receive payment last week.
Her - Okayyyyyy, let me put you thru to another department that can take care of you...
Me - Wait, WAIT!!!!!!!!
(on hold...until I again, hung up because they wouldn't come back)
It's patently obvious what's going on down there...judging by the phone calls I've had with them today and the WRAL story today:
The NCESC has NO CLUE how to correct this problem from an IT standpoint.
For the past week and a half, they've been taking weeks and benefits away from claimants...shifting their claims every which way. In steps Bev and the NCESC conveniently when this became a national story, and they commit total damage control with their, "Don't worry, we're not actually going to make you pay those benefits back silly...we'll find some other way of coming up with that money. You just sit tight, we'll throw up a FAQ (which is totally inaccurate) and we'll get this taken care of."
A weekend goes by, and today we learn that Bev is sending IT experts in to try and help out with the problems plaguing the agency. What does that translate to? It means, the NCESC and their IT tried to figure out this mess over the weekend, with claims way out of whack and no real direction on how to get the claims back to where they were. So they talked to Bev today or Sunday and said, "Uhhhhhhhh, we got a mess and I don't think this is going to be an easy fix, we have no clue what to do." So Bev sends a team of IT experts down there to assist in figuring out what the heck they're going to do.
It makes total sense. jdljr always said that there's no reason a rep can't just pull up your claim right away and tell you where you are and where you stand almost immediately. I've gone through two phone calls today with reps that won't or can't look at my claim, as if they were told not to give away all the details of the claim because nothing has been done to fix it since they don't know HOW to fix it. That's probably why I was told to call them "in a couple days". So they're probably told to just brush'em off as nicely as possible as we figure out how to fix the problem that we knew about 9 months ago and ignored.
It makes alot of sense. I actually feel bad for some of these reps that don't even have the simple answers.
It's patently obvious what's going on down there...judging by the phone calls I've had with them today and the WRAL story today:
The NCESC has NO CLUE how to correct this problem from an IT standpoint.
For the past week and a half, they've been taking weeks and benefits away from claimants...shifting their claims every which way. In steps Bev and the NCESC conveniently when this became a national story, and they commit total damage control with their, "Don't worry, we're not actually going to make you pay those benefits back silly...we'll find some other way of coming up with that money. You just sit tight, we'll throw up a FAQ (which is totally inaccurate) and we'll get this taken care of."
A weekend goes by, and today we learn that Bev is sending IT experts in to try and help out with the problems plaguing the agency. What does that translate to? It means, the NCESC and their IT tried to figure out this mess over the weekend, with claims way out of whack and no real direction on how to get the claims back to where they were. So they talked to Bev today or Sunday and said, "Uhhhhhhhh, we got a mess and I don't think this is going to be an easy fix, we have no clue what to do." So Bev sends a team of IT experts down there to assist in figuring out what the heck they're going to do.
It makes total sense. jdljr always said that there's no reason a rep can't just pull up your claim right away and tell you where you are and where you stand almost immediately. I've gone through two phone calls today with reps that won't or can't look at my claim, as if they were told not to give away all the details of the claim because nothing has been done to fix it since they don't know HOW to fix it. That's probably why I was told to call them "in a couple days". So they're probably told to just brush'em off as nicely as possible as we figure out how to fix the problem that we knew about 9 months ago and ignored.
It makes alot of sense. I actually feel bad for some of these reps that don't even have the simple answers.
i think theyve been so conditioned to not give WRONG info, they just wont give any.
this was the case even before all this. they wouldnt even commit to saying youd get Tier 3 if you got Tier 2.
that was my experience, at least.
and i'm sure the ESC IT people are doing what they can and are nice people and all, but cmon, theyre ESC IT. where would they fall on the IT spectrum? if youre really adept at IT, are you employed at the ESC? uh, no.
Every time I called in, they would tell me my benefits were exhausted. WHICH is TRUE for my 2nd benefit yr but I used a pull forward from my 1st yr and have 26 weeks left. For some reason, the reps can see this.
That's why I asked the Supervisor I spoke with this morning to note the account accordingly because I will scream if I have to explain it. I told her I can't and haven't been able to see anything other than my benefit payment history on the website. She said it was updated (duh) and no one can see anything other than the history now.
It's a nightmare. It's a big cluster f*ck, to say the least. But, they messed up and they need to fix it... QUICKLY. Some people... or MOST people rely on their unemployment to pay bills.. and MOST of us live paycheck to paycheck so missing half.. or ANY of it, esp. the WHOLE thing can mean "oh.. sorry kids.. the ESC effed up so we won't have lights on until we get this mess situated. OR sorry kids.. no, we can't get out the house because I have no gas because I didn't get my check" Those situations are happening... and 90 percent of the time, it's not our fault why we're unemployed.
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