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Northeastern Pennsylvania Scranton, Wilkes-Barre, Pocono area
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Old 08-29-2013, 06:36 PM
 
202 posts, read 322,339 times
Reputation: 111
Default Comcast/xfinity

Terrible trouble with the above - had an alarm system installed the monitor does not hold the picture and goes to settings, tried everything, had many people out but same thing, any one else have these problems ? I also cancelled Streampix last week and had my phone, security system and channels over 100 all taken of in error. All voice mail message gone including some very important one.. Had to have my phone reinstalled and found out my phone had a message saying my phone was disconnected. They want to offer me $130 for compensation. Money is not the issue it is the hours and hours on the phone and people coming out to the house. Any thoughts on this ?
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Old 08-29-2013, 10:03 PM
 
21,432 posts, read 14,790,453 times
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I've always had problems when I called them e.g getting two different answers from two different people. Along the same lines as your problem I called once threatening to cancel the service because it was getting too high and they offered to throw in HBO and lower the bill a little. I ended up with no HBO but the bill went down more than they told me it would. I never bothered to call them back.

As far as the reliability of the service itself I have no complaints. I'd actually compliment it. The internet speeds are always as fast as I'm paying for and it rarely goes out, the rare times it does go out is usually for short time.
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