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Old 12-28-2012, 04:50 AM
 
Location: Manassas, VA
1,559 posts, read 3,163,958 times
Reputation: 839

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I signed up for Verizon FIOS almost two years ago. I thought I had signed up for a locked in rate but apparently not. My rate has risen and my service is declining. I used to have DISH network and have thought of going back but one of our big problems lately is our Internet. I guess it could be the router but my neighbors are also complaining of the same problem. It continuously drops our wireless devices (we only have two) and it is extremely frustrating. Last night it just wouldn't connect at all and even the connected device was sluggish. Two weeks ago we lost all service. We were expecting a freight delivery so we had Verizon forward calls to my 'pay as you go phone' (I know....I know...still holding out since I never use it) for a 24 hour period as a tech was coming out the next day. The tech fixed the connection however, we could not receive any calls....they were still being forwarded to my cell phone. I called Verizon on my cell and they said that it wasn't the case. They said it should be working fine. Well - they finally agreed to try the phone and ahhh...nothing went through. They tried to get a tech on the line but there weren't any available. They send me a message to my cell saying that they will have the problem fixed. It took a total of 5 days to start receiving calls again. I asked Verizon if they would take off some of the charges for me not being able to receive calls and because I had to use my cell and they just kept saying - everything is working now right.... I'm ready to dump them. But - my question is - how do they compare to Comcast? I know that Comcast gets miserable reviews....but can I get any first hand reviews? I'm moving out of this area in about 6 or 7 months so I just want something short term THAT WORKS. Thanks.
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Old 12-28-2012, 05:04 AM
 
10,587 posts, read 12,057,892 times
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It's just going to be hit or miss. There will be people who have never had one instance of trouble with Comcast and there will be some horror stories. The same is true with Verizon. I have had FiOS for 4 years now and I have not had one ounce of trouble with them. Ever. Nothing. And I have several wireless devices connected, a few DVRs, the works and I've just not had an issue. I did have trouble with Comcast when I had them which is why I switched. My neighbor and my mother have Comcast and it seems to me that they have frequent cable outages (neither use their internet so I can't comment on that).
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Old 12-28-2012, 06:20 AM
 
1,518 posts, read 2,434,264 times
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Quote:
Originally Posted by ChristineVA View Post
It's just going to be hit or miss. There will be people who have never had one instance of trouble with Comcast and there will be some horror stories. The same is true with Verizon. I have had FiOS for 4 years now and I have not had one ounce of trouble with them. Ever. Nothing. And I have several wireless devices connected, a few DVRs, the works and I've just not had an issue. I did have trouble with Comcast when I had them which is why I switched. My neighbor and my mother have Comcast and it seems to me that they have frequent cable outages (neither use their internet so I can't comment on that).
Same here. I had nothing but problems with Comcast and switched to FiOS as soon as it was available in my neighborhood. The only time I've had a problem was when Verizon cut the fiber line behind my house doing another install...they were out at 7am the next day (Saturday even!) with a Ditch Witch laying down a new cable. The only time my bill has gone up is when I've changed my plan, adding channels or upgrading my internet service. I have the DVR plus a couple wireless blu-ray players, 3 tablets, two phones and 3 laptops connected to the wireless...works like a charm. And that doesn't include the wired devices.
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Old 12-28-2012, 06:22 AM
 
Location: Manassas, VA
1,559 posts, read 3,163,958 times
Reputation: 839
Wow...my husband has a laptop that he uses in the evenings sometimes and I just have a nook. It is frustrating that they keep being dropped. Something must be wrong locally. I am going to call them again and see if I can get someone helpful this time.
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Old 12-28-2012, 06:26 AM
 
10,587 posts, read 12,057,892 times
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Quote:
Originally Posted by vermonter16 View Post
Wow...my husband has a laptop that he uses in the evenings sometimes and I just have a nook. It is frustrating that they keep being dropped. Something must be wrong locally. I am going to call them again and see if I can get someone helpful this time.
It definitely could be a local problem or it could be a router issue with maybe all of your neighbors having the same model or router?

The point is that you may not do any better with Comcast or you could do TONS better. I think it depends quite a bit on your location also.
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Old 12-28-2012, 06:48 AM
 
518 posts, read 780,986 times
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When I first moved out to Woodbridge, FIOS wasn't available in my area, so I went with Comcast. That was 2 years ago with me watching for an excuse to switch over when FIOS became available. Nothing yet, picture quality is great, bandwidth is enough to support all of my family's and visitors needs, phone works and most of all no outages ever.
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Old 12-28-2012, 08:15 AM
 
765 posts, read 846,756 times
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Wireless issues are almost always because of your router. If you're living in an apartment/townhome neighborhood, most likely it's because of the wifi congestion (too many routers near you).

I would suggest trying different wi-fi channels.
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Old 12-28-2012, 10:09 AM
 
1,736 posts, read 1,470,937 times
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Fios for internet.

It's a wash for tv (verizon and comcast).
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Old 12-28-2012, 10:20 AM
 
Location: Manassas, VA
1,559 posts, read 3,163,958 times
Reputation: 839
Quote:
Originally Posted by tongyang View Post
Wireless issues are almost always because of your router. If you're living in an apartment/townhome neighborhood, most likely it's because of the wifi congestion (too many routers near you).

I would suggest trying different wi-fi channels.
Interesting. I do live in a townhome. How do I change the different channels?
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Old 12-28-2012, 10:49 AM
 
1,784 posts, read 2,977,468 times
Reputation: 1270
Quote:
Originally Posted by vermonter16 View Post
Interesting. I do live in a townhome. How do I change the different channels?
You have to go into the settings on the router. Generally once you're connected to it, you'd point the URL in your browser at something like http://192.168.1.1 and enter the login credentials (you may still be on default). Then you look under wireless options for channel setting - you can 1, 6, or 11 (and maybe an 'auto').
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