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Old 11-27-2008, 07:18 PM
 
2,669 posts, read 4,512,780 times
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Comcast has been a nightmare for me on multiple occasions (outages and horrible customer service, inept technicians - not their fault - it's due to management decisions re: low salaries, poor training, taking on more new customers than they can handle). But there is no alternative where I live now (other than Verizon DSL for the internet service). You might want to check out the Fairfax County consumer protection website and see how many complaints there are for Comcast.

Not sure if this Better Business Bureau link will work for you, but it shows that in the past 3 years, there have been nearly BBB 500 customer complaints against Comcast of NoVA, with more than half of them occurring within the last year:

http://www.dc.bbb.org/codbrep.html?wlcl=y&id=232517507 (broken link)
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Old 11-28-2008, 05:59 PM
 
312 posts, read 979,612 times
Reputation: 162
I'd take Cox over Comcast anyday. Cox is generally reliable, support isn't that great but I didn't need it much so that didn't apply to me and it was fast. Really fast!
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Old 12-01-2008, 01:57 PM
 
515 posts, read 1,504,576 times
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Cox is OK. Overpriced but OK. Service is normally there. Employees are not the brightest bulbs in the chandelier.
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Old 12-04-2008, 07:05 PM
 
297 posts, read 634,457 times
Reputation: 219
Quote:
Originally Posted by VRE332 View Post
Yes both goes thru the cable line inside your house, but not outside the house to the pole. You cannot have Cox and Comcast as a choice; you can only have Verizon & Cox , or Verizon and Comcast.
Oh, duh

BTW, Verizon FiOS does have some service to Fredericksburg. Have you looked into that? They have a special right now -- phone, internet, and cable for 99/month.
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