Duh (phone, companies, credit card, woman)

[cottonwood2420]

This is an urban legend but it is still funny:
Be sure and cancel your credit cards before you die. This
is so priceless, and so, so easy to see occurring, customer
service being what it is today.

Now some people are really stupid!!!!

A woman died this past January, and Citibank billed her
in February and March for their annual service charges on
her credit card, plus added late fees and interest on the
monthly charge. The balance had been $0.00, now somewhere
around $60.00. A family member placed a call to Citibank.
Here is the exchange:

Family Member: 'I am calling to tell you she died in
January!'

Citibank: 'The account was never closed, so the late fees
and charges still apply.'

Family Member: 'Maybe, you should turn it over to
collections.'

Citibank: 'Since it is two months past due, it already has
been.'

Family Member: So, what will they do when they find out she
is dead?'

Citibank: 'Either report her account to frauds division or
report her to the credit bureau, maybe both!'

Fami! ly Member: 'Do you think God will be mad at her?' (I really
liked this part!!!!)

Citibank: 'Excuse me?'

Family Member: 'Did you just get what I was telling you - the part
about her being dead?'

Citibank: 'Sir, you'll have to speak to my supervisor.'
(Duh...!)

Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died in January.'

Citibank : 'The account was never closed so late fees and
charges still apply.' (This must be a phrase taught by the
bank!)

Family Member: 'You mean you want to collect from her
estate?'

Citibank: (Stammer) 'Are you her lawyer?'

Family Member: 'No, I'm her great nephew.' (Lawyer info then
given)
Citibank: 'Could you fax us a certificate of death?'

Family Member: 'Sure.' (Fax number is given )

After they get the fax:

Citibank: 'Our system just isn't setup for death. I don't
know what more I can do to help?'

Family Member: 'Well, if you figure it out, great! If not, you
could just keep billing her. I don't think she will care.'

Citibank: 'Well, the late fees and charges do still apply.
(What is wrong with these people?!?)

Family Member: 'Would you like her new billing address?'

Citibank: 'That might help.'

Family Member: ' Odessa Memorial Cemetery , Highway 129,
Plot Number 69.'

Citibank: 'Sir - that's a cemetery!'

Family Member: 'What do you do with dead people on your
planet??? (Priceless!!!)

[Northwoods Voyager]

I can really imagine something like this occurring. Thank you....

[Janipoo]

Originally Posted by Northwoods Voyager

I can really imagine something like this occurring. Thank you....

I'm sure it does happen. I hate dealing with companies. There is no customer service any longer.

My favorite is when you call to get something corrected and the company isn't getting and can tell your upset and then at the end of the call they say "Is there anything else I can help you with?" , I always respond just to correct my situation know.

[Magnum Mike]

LOL... I guess the old saying "You can't take it with you" doesn't apply here, and that certainly applies to the credit card bill in this case!

Her great nephew should also give her "Heaven".. or the other eternal place, as her new address!

[Paula Lynn]

I read once that a person had a zero balance on their credit card. (no annual fees). Kept getting notices that the account was over-due. This happened for a couple months, so they finally wrote a check for zero dollars. Next month they received a statement saying "thank you for your payment".

I agree --- duh?????