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I actually think that the best case scenario would be if this was a rogue receptionists who made the bad call on her own. If the doctor directed her to do it then I’d have concerns about their judgment. Calling the patient back should have been the first course of action. It shows poor judgement. Even if the op was having a medical emergency, calling the police first would not have helped since they didn’t even know where the op was.
In fairness, a couple of people did say something to that effect.
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I agree they did and I'm glad for that. Those are the posters who I'd want to live on my block or my family's block. I appreciate people who can see the positive and not be quick to anger. Because negative response could prevent people from taking the risk to be wrong or reaching out in the future and as a result those like my father could end up suffering as elderly people with distant family do.
Is this sarcasm? If not, I suggest you do read the thread. Doctors are mandatory reporters, and this was not a CPS report anyway. It was a "welfare check". Doctors do that sometimes.
The office manager, when contacted, didn't know what happened and that the police were called.
So yes. I believe a rogue employee took it upon themselves to call, without any authority to do so.
I can't see any other way the office manager would be unaware it happened.
Agree! I think in most offices, this would be such a rare occurrence that the office manager and probably everyone at the office would know and be concerned. I would have expected the office manager to say, "Mrs OP, we're so glad you're okay, we were worried about you!"
I hope the OP will update us once the office manager researches this and calls her back.
Something very embarrassing happened today and I am happy for any advice on how to move past it. Today I left two separate voicemails, somewhat lengthy, on the answering machine for the Pediatric orthopedist detailing some changes I needed to upcoming appointments. I repeated phone numbers, birthdays, everything they asked me to leave in the voicemail and yet somehow they do not call me back. Instead they call the police thinking I'm drunk or in need of medical assistance and of course the police come out and cause consternation where my kids are now scared and not sure why the police are knocking on the door. Most bizarre over-reaction I have no idea why the person thought this other than maybe my voice sounded bad from a cold or who knows what I have no idea. I am very flummoxed by this and have no idea what to do now. Should I just pretend like this misunderstanding never happened and continue on scheduling and working with the orthopedist office? I just feel like I want to move along and find a new doctor as if I can never face them again. Has something like this ever happened to anyone else? I just wanted to move an appointment!
I'd be in a RAGE! Had his office CALLED YOU BACK, the whole thing never would have happened.
Me, I'd probably try to find another doctor. Otherwise, I would have marched to the office and said things to get me on the hot seat.
More like it’s confusing they didn’t call back or contact someone on the emergency contact list first ( and the op hasn’t indicated they did any of that), or do any follow up the next day.
It's her kid's doctor, not her doctor. She probably IS the person listed as the emergency contact.
I would be upset, and calmly in a normal voice demand an apology. They should be embarrassed for not at least calling to see if what they suspected from a recording was indeed a fact before resorting to calling the police. I would also make sure the Doctor knows this happened. Sometimes staff act (or overreact) without their bosses knowledge.
If there is a better specialist around, I would certainly move my children there.
To avoid this in the future, ignore all the information they request via machine and just leave your name and number with a brief message about rescheduling the kids appointments. You are the customer, they are there to serve you, and in a smaller community their customer base is limited. Keep this up and they will need to move to another community.
If I know I'm not an alcoholic, I would write a letter to the editor of my local newspaper regarding the incident, if no one at this practice could bring themselves to apologize for the incident.
The police said an orthopedist office called them to do a well person check on me as they receive phone calls that sounded unintelligible and rambling as if I was having a medical emergency. The police officer said Well you certainly appear fine to me sorry about taking your time but at least the doctor office cared enough to check on you. I said to the police officer I will now be totally embarrassed to go back and work with that particular doctor's office. I theorized to the police officer that maybe something about my voice or my stuffy nose or my cell phone connection made the voicemail less than optimal but I am certainly stunned anyone called the police over it. I also expressed dismay to the police officer that they never attempted to call me back about my voicemails as far as I can see with my phone records. The police officer then left I think we were both confused.
Why are you 'embarrassed?' They thought enough of you that, thinking there might be something wrong, called to have someone go by and check. Everything was okay and the cops were cordial. Find a doctor who doesn't care about you and you won't have to worry about this.
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