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It's not worth disputing such a small amount, at least to me it's not, but if it is to you, then I'm sure management would clear it up by bringing to to their attention. If not, stop patronizing the establishment and take the dispute to your bank. Personally, I find it VERY difficult to believe that any waitress could "innocently" mistake $1.50 tip for an $11.50 tip on a bill that's only $6.95!
Bottom line - don't use debit/credit at resturaunts where the server takes your card out of view. It's one of the biggest sources of fraud and identity theft going. If I owned a resturaunt, I'd invest in a "pay at table" system where the bill, including the tip, is processed at the table, and you leave with the final receipt in hand, with no excuse for so called "innocent" overcharges.
not for this amount...they will just credit the amount and leave it be.
Think about the labor cost involved to investigate one of these disputes?
From a business prospective...easier for the bank to just write it off.
I once challenge a McDonald's charge of $45 (should have been $4.50) and that's how Wells Fargo handled it. No contact made to the place and just a simple reversal of charges.
I can't imagine them (the bank) launching of a huge investigation into a recovery of $10.
There's not usually a whole lot of labor involved in these types of disputes. The contact would be in the form of a charge back to the business. It's my understanding that most of this is automated now though.
Take your receipt and your CC statement to the restaurant.
Manager should fix it, if he/she wants your return business.
It didn't sound like he has the receipt. That would make it easy, not so much without it. OP, didn't you total it and write the total at the bottom before you signed it? I don't know how $11 could look like $18, and it doesn't sound easy for anyone to change a 1 into an 8 (it would make more sense to change it to 7 or 9, not 8), nor a 0 into a 5. That makes even less sense than changing 1 into 8, adding 50 cents when leaving it 00 would look much more real, so personally I don't think it was altered. If it was misread, it wouldn't have been the waitress, it would have been the cashier who entered it into the system. Without anything but your word that all you had was french toast (if you don't have the receipt) I wouldn't bother trying. I wouldn't go in and accuse anyone outright either way, especially as again to me it makes no sense to pick 8 to change a 1 into out of all the numbers she could have used that begin with straight lines..
I think what everyone is missing so far is that it's pretty obvious that the OP doesn't have his receipt. And without a receipt of any kind, it is going to pretty difficult to dispute a charge. All he has is his memory of what he thinks the charge should have been.
Good luck with that one.
Have you ever disputed something before? Normally, the business keeps a copy of the receipt and would furnish that receipt to the bank. Keeping your receipt does help, but is unnecessary, especially since most people only fill out the server copy.
There's not usually a whole lot of labor involved in these types of disputes. The contact would be in the form of a charge back to the business. It's my understanding that most of this is automated now though.
"The true cost per dispute to the banks of all of this back and forth ranges from $10 to $40, according to a 2010 estimate by the consultants at First Annapolis. Given that cost, according to Scott Reaser, a principal there, many banks will simply absorb the disputed charge on a consumer’s bill and never contact the merchant if it is below a certain threshold."
Have you ever disputed something before? Normally, the business keeps a copy of the receipt and would furnish that receipt to the bank.
That means absolutely nothing if the receipt was altered.
Quote:
Originally Posted by lycos679
Keeping your receipt does help, but is unnecessary, especially since most people only fill out the server copy.
Really? And you know this how?
I, for one, have never not filled out both copies.
I also keep all my receipts and check them off one by one when the cc bill comes in, so I would never be in the position that the OP finds himself in, wondering what happened and not having any proof if an establishment had altered a receipt.
I think what everyone is missing so far is that it's pretty obvious that the OP doesn't have his receipt. And without a receipt of any kind, it is going to pretty difficult to dispute a charge. All he has is his memory of what he thinks the charge should have been.
Good luck with that one.
Missed that. Oops.
I'd get a copy. Somehow, someway. I know I can always get a copy of a credit card charge ... don't know about debit card charges.
And I always keep my receipts until the statement comes in.
It's not about getting the $10 back - It's the fact I'd want the manager to know.
But that's me.
I'd get a copy. Somehow, someway. I know I can always get a copy of a credit card charge ... don't know about debit card charges.
And I always keep my receipts until the statement comes in.
It's not about getting the $10 back - It's the fact I'd want the manager to know.
But that's me.
I still find altering hard to believe. Take a pen and change $11.00 into something that will give you a better tip....would you choose to make it $18.50? Or would you make it $17 or $19 even? A "1" changed into an "8" would be too obviously altered, as would changing a zero to a five, while changing it to 17 or 19 wouldn't be noticed. So why would anyone choose $18.50? Again it is possible the writing wasn't neat and the cashier mis-entered it, but I just wouldn't go in accusing the waitress when OP really has no idea what happened.
It didn't sound like he has the receipt. That would make it easy, not so much without it. OP, didn't you total it and write the total at the bottom before you signed it? I don't know how $11 could look like $18, and it doesn't sound easy for anyone to change a 1 into an 8 (it would make more sense to change it to 7 or 9, not 8), nor a 0 into a 5. That makes even less sense than changing 1 into 8, adding 50 cents when leaving it 00 would look much more real, so personally I don't think it was altered. If it was misread, it wouldn't have been the waitress, it would have been the cashier who entered it into the system. Without anything but your word that all you had was french toast (if you don't have the receipt) I wouldn't bother trying. I wouldn't go in and accuse anyone outright either way, especially as again to me it makes no sense to pick 8 to change a 1 into out of all the numbers she could have used that begin with straight lines..
Quote:
Originally Posted by ocnjgirl
I still find altering hard to believe. Take a pen and change $11.00 into something that will give you a better tip....would you choose to make it $18.50? Or would you make it $17 or $19 even? A "1" changed into an "8" would be too obviously altered, as would changing a zero to a five, while changing it to 17 or 19 wouldn't be noticed. So why would anyone choose $18.50? Again it is possible the writing wasn't neat and the cashier mis-entered it, but I just wouldn't go in accusing the waitress when OP really has no idea what happened.
That's the second time that you've written basically the same thing and it stems from an obvious misinterpretation of what the OP wrote. What he was saying is that he left a 1.50 tip and that he believes that the waitress either added an addition "1" to make it read 11.50, or, that she or the cashier misread the tip as 11.50 rather than 1.50.
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