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I rented a condo in Canada through VRBO last June for a stay in July and was required to place a $500 Canadian deposit ($410 USD). When I received the refund for my deposit the $500 Canadian was deposited back to my bank account - but the Canadian dollar has fallen since I placed the deposit, and I was credited back $381 USD. So I'm out $29 USD due to exchange rates. I emailed the company back and essentially was told that they weren't at fault since they credited me back my full $500 but it was in Canadian dollars.
I believe it would be in good customer service for them to credit me back around $40 Canadian to make up the difference. Thoughts? WWYD? At this point I'm annoyed enough to warn other American on the VRBO/Tripadvisor reviews that their full deposit may not be returned.....warranted?
[quote=easybay;40606167]I rented a condo in Canada through VRBO last June for a stay in July and was required to place a $500 Canadian deposit ($410 USD). When I received the refund for my deposit the $500 Canadian was deposited back to my bank account - but the Canadian dollar has fallen since I placed the deposit, and I was credited back $381 USD. So I'm out $29 USD due to exchange rates. I emailed the company back and essentially was told that they weren't at fault since they credited me back my full $500 but it was in Canadian dollars.
I believe it would be in good customer service for them to credit me back around $40 Canadian to make up the difference. Thoughts? WWYD? At this point I'm annoyed enough to warn other American on the VRBO/Tripadvisor reviews that their full deposit may not be returned.....warranted?[/quote]
If you wanted a dollar for dollar, then you probably should have stayed in the US......
It's one of the risks of International travel...exchange rates fluctuate.
Let me ask you this: If the exchange rate had fluctuated in your favor and you had put $500 CAD down ($410 USD) and then gotten $500 CAD back, but the exchange rate was now such that the equivalent was $439 USD, would you have sent the home owner the difference of $29, since it was more than you put down?
What your really suggesting is that they pay you at their expense for not going on vacation there.
It just doesn't work that way. From their point of view, they have made you whole paying you everything you paid them. $500 CAD. They did this despite the fact you holding the reservation puts them at risk of not being able to rent the room out to someone else and as a result, they may lose out on being able to make money off the room for when you were going to stay. They still have their overhead costs.
In truth, it is unreasonable in my humble opinion to expect them to go into the red on your reservation because you got caught up in an unfavorable exchange rate.
Exchange rates are simply a risk you take when booking in a foreign currency.
If the exchange rate worked in your favor, and you got back more in exchange than you paid, would you have offered to let the vacation spot keep some of your refund since you would still be made whole?
I rented a condo in Canada through VRBO last June for a stay in July and was required to place a $500 Canadian deposit ($410 USD). When I received the refund for my deposit the $500 Canadian was deposited back to my bank account - but the Canadian dollar has fallen since I placed the deposit, and I was credited back $381 USD. So I'm out $29 USD due to exchange rates. I emailed the company back and essentially was told that they weren't at fault since they credited me back my full $500 but it was in Canadian dollars.
I believe it would be in good customer service for them to credit me back around $40 Canadian to make up the difference. Thoughts? WWYD? At this point I'm annoyed enough to warn other American on the VRBO/Tripadvisor reviews that their full deposit may not be returned.....warranted?
You paid $500 Canadian dollars and got back the same amount. It's not their fault that the US dollar fell, if it went in the opposite direction you would have gotten more back. Give it up. Next time spend your money in the US
If you wanted a dollar for dollar, then you probably should have stayed in the US......
It's one of the risks of International travel...exchange rates fluctuate.
Let me ask you this: If the exchange rate had fluctuated in your favor and you had put $500 CAD down ($410 USD) and then gotten $500 CAD back, but the exchange rate was now such that the equivalent was $439 USD, would you have sent the home owner the difference of $29, since it was more than you put down?
This. Would you have expected them to request $29 back from you if you profited off of the exchange rate fluctuation?
$29 isn't that big of a deal and exchange rate fluctuations come with traveling internationally.
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