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I logged into my bank's phone app and I noticed that someone else's checking and saving accounts and as well as all of their credit cards were combined with my account. They also combined our points. I can see everything on their accounts.
I took screenshots of all of these, and to make sure I logged in on the website on my computer. It was the same there as well.
Now, I want to add that I actually know this person who's accounts these belongs to which is such a coincidence. He checked his bank account too and noticed my accounts were combined with his.
This is a huge breach of my security. This should never happen, and I have no idea how something like this could happen. The other person and I have NEVER shared any accounts together and do not want our private transactions seen by other people. My worry is whether anyone else also has my info that I don't know about yet.
I want to know what legal actions I can take for this.
People commonly merge bank accounts when they get married, and this is relatively easy to do online. You mention that you know this person but you have not shared account information with them. Have you shared computers, phones or tablets at any time?
I want to know what legal actions I can take for this.
You can talk to a lawyer and see if he will file a suit on contingency seeking "damages."
My guess is that the bank will have fixed things by then and the lawyer will conclude that his share of the damages does not justify spending his time.
Maybe if you go to the bank and perform outrage for a manager they will give you a toaster or something.
You sound like you are holding back something. Is this other person a spouse, life partner, roommate? I don't believe the bank just merged online profiles on their own.
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