Two items disappeared from bank account history (pay, business, balance)

[robertpasa]

I recently had to deal with a shady company and I tried to pay them with an well-known payment app. When I paid, the app said the payment was blocked for my protection.

I looked at my account history and there was an entry for the amount ($100) and the company's name. The next entry said company name and "Reversal" with -$100. (This was three days ago.)

I looked at my history just now and those two items are totally gone! The balance is the same as always.

Would the bank delete those two items just because one was a reversal of the other? Or was it an error? I fear the crooks got into my account but you can't arbitrarily delete items.

If I got hacked I should change the card number. Is it possible I wasn't?

Wouldn't you need my password for the bank website? It's possible they have my card number but not my password for the website.

[robertpasa]

Note: when items first appear on my history, they say "Processing" next to them for 1-2 business days.

Other transactions (from the same say as those two items that disappeared) now say Confirmed - in other words it's possible that the bank deleted those two items as a part of confirming things??

[robertpasa]

I just talked to the bank. They said this is normal.

[rjm1cc]

Thank you.
I think what happened is you have an actual history of approved transactions and a seperate listing of pending (unapproved) transactions. If the pending transactions are rejected they will disappear from your view of the account and it is like they never happened.

[Chaofan]

It disappeared because it never actually happened.