Bank of America employs more outsourcing- (credit cards, payment, amex, companies)

[dreamofmonterey]

more Customer Service reps in Pakistan and India. Taking away jobs for Americans, while they charge 25% interest.

Cut up your cards! save for yourself.

[MoMark]

The Bank of America is a traitor bank, been known for decades for its poor service, high fees and general disregard for customer relations. That they outsource isn't too much of a surprise.
HSBC bank (my former employer) is now dividing it's customers between high level and low level by its estimation and the high level customers (this is in Great Britain) get routed to call centers in the UK that speak properly. The low level customers get routed to Indian call centers.
That's banking nowadays.

[dreamofmonterey]

The Bank of America is a traitor bank, been known for decades for its poor service
__________

Yep- couldnt have said it better.

[Pixie Dust]

I really believe that American companies that out source there employement/service to othe companies should pay a penalty in taxes or something. I read somewhere that a lot of hospital send there MRI's and other radiology films via internet to India to get read after hours to cut costs. These thing are happening more and more everyday. Most Americans are not making ends meat on there salaries and big goverment doesnt care. Free trade.... is it really free trade when it is hurting our country so?????

[capricorn13]

Thank you!! Bank of America is our bank and not by choice - in the dark ages we had Barnett Bank which became NationsBank which became Bank of America. Our mortage was with NationsBank until it wsa acquired by Bank of America. Our business (also Barnett Bank) and personal, everything is Bank of America.

We used Quick and Reilly as our broker ... guess what? Yup acquired by Bank of America.

Re outsourcing - if you don't like what American companies are doing, then we need to cut up every major credit card, cease doing business with major banks, cease using cell phones, or major phone companies, ... case in point - we work for a major telecommunications company. I send my invoice to headquarters in the United States but it gets processed in China.

[Anigirli]

Also alot of Banks will hire people and then fire then within 5-years so they dont accumulate lots of vacation days. There is no loyalty anymore.

[windflower]

Maybe someone knows the answer to this, because it concerns Bank of America.

Early last year, Fleet Bank (which does business in the Northeast) was taken over by Bank of America. I used Fleet years ago but dumped them because of poor service, so the 'takeover' didn't affect me... I thought. But then shortly afterward, a friend of mine who works for Citibank mentioned that the takeover was the reverse: that the Fleet group acquired B of A but kept the B of A name on the branches because B of A supposedly had a "better" reputation than Fleet. Since Fleet had been such a horror, I thought this might be true... however...

A few months ago, two of my credit cards which was originally issued by MBNA were replaced (surprise!) by new cards issued by Bank of America. I was not particularly happy about this, because to me now B of A = Fleet. So now I'm a bit confused about which bank now owns what!! I'm guessing that it was Bank of America who acquired first Fleet Bank and then MBNA's credit card business. Does anyone know if that's right?

I did have to call B of A last week with a question regarding the billing on one of my cards, and it was definitely not an "outsourced" customer service rep that I spoke with. However, it's also a high-limit card (formerly MBNA Amex, now B of A Amex) so perhaps they are doing what MoMark describes HSBC does? High-end cards still being serviced by USA call centers?

[dreamofmonterey]

Originally Posted by windflower

Maybe someone knows the answer to this, because it concerns Bank of America.

Early last year, Fleet Bank (which does business in the Northeast) was taken over by Bank of America. I used Fleet years ago but dumped them because of poor service, so the 'takeover' didn't affect me... I thought. But then shortly afterward, a friend of mine who works for Citibank mentioned that the takeover was the reverse: that the Fleet group acquired B of A but kept the B of A name on the branches because B of A supposedly had a "better" reputation than Fleet. Since Fleet had been such a horror, I thought this might be true... however...

A few months ago, two of my credit cards which was originally issued by MBNA were replaced (surprise!) by new cards issued by Bank of America. I was not particularly happy about this, because to me now B of A = Fleet. So now I'm a bit confused about which bank now owns what!! I'm guessing that it was Bank of America who acquired first Fleet Bank and then MBNA's credit card business. Does anyone know if that's right?

I did have to call B of A last week with a question regarding the billing on one of my cards, and it was definitely not an "outsourced" customer service rep that I spoke with. However, it's also a high-limit card (formerly MBNA Amex, now B of A Amex) so perhaps they are doing what MoMark describes HSBC does? High-end cards still being serviced by USA call centers?

You are a "transparent"" customer- banks acquire debt- and dont tell the cardholder- and when you call card services//payment center (anywhere) they are not supposed to give you that info over the phone. Yet another loophole B of A uses- they recently bouight out alot of MBNA/gold card accts. The limits are higher 25-100k; but their customer service STINKS. and they outsource alot more. MBNA shut down a huge call center in Florida- they pay people in India half of what they pay Americans- so Americans lose MORE and MORE jobs and this trend can only worsen

sunny

[HDL]

I absolutely HATE "B of A". I tried to cut off all ties, but when my long time MBNA account got bought by them, I was stuck. I'm pretty fed up as every time I get someone I like, they just get 'eaten' up by some other crummy bank. Really, what is a person to do? Even if you leave B of A, next thing you know, they back like a bad case of the hiccups .

[MoMark]

Well...you can send a message. Cut up your credit cards and pay off what you owe. I cut mine up four years ago and one of the best side benefits is that my junk mail declined by about 95%. I only use my debit cards in a credit card situation.
Once they have you in debt, they will send a new terms letter to you with higher interest rates and terms, AMF, late and overlimit fees, and you're screwed. Well, my philosophy is ...screw them!