Is Macy's Credit Dept in India? (credit card, capitalism, financial, company)

[taurus430]

I had a problem with my Macy's credit card, called a few times in the last week. Every agent I spoke with had an Indian accent. I did have a problem understanding and got nowhere fast with customer service. With financial issues, as with medical, you want to be understood.

[berdee]

You can always request to speak to a rep that is located in the US. Normally when I call if I can understand the rep and the rep understands what I'm calling about then I continue that call. If the rep has a thick accent that I cannot understand then I always ask to speak to a US rep and I've always been transferred. (idk if I get an actual US rep, but I always get one without an accent after being transferred)

[Chromekitty]

I would also follow up with a letter to the Executive Staff of Macy's and any other company. It is quite appalling that you/we are spending our hard earned money with a company here in the US but they are so pompous to put that same money back into another country by paying it's people and force us to speak with someone in another country (that doesn't speak English well) to solve our concerns/problems when we have SO, SO many here struggling and needing jobs.

[Bosco55David]

Originally Posted by taurus430

I had a problem with my Macy's credit card, called a few times in the last week. Every agent I spoke with had an Indian accent. I did have a problem understanding and got nowhere fast with customer service. With financial issues, as with medical, you want to be understood.

I worked for Macy's Credit, and have family that still works there. They DO have call centers in America (including the local one here in Clearwater) and if you request to speak to an American, they will transfer you over.

I'd definitely make some complaints as well. The customer service reps and their immediate supervisors are aware of how unhappy people are, but management remains pretty much blissfully ignorant.

[homeowner35]

Capitalism at its best!